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Business Profile

Furniture Stores

Dinette Land

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dinette Land's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dinette Land has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dining table and 4 chairs from Dinette Land on 7/15/24, when I paid a deposit of $488.95 on the total order of $1,956.00. The table and chairs were not delivered to my home until October 2, 2024 (almost three months after order). I was charged $190.00 + tax (which I am not sure is legal anyway) for delivery on this item. When the driver arrived, he was alone and informed me that I would need to provide someone to help him unload the heavy table off of the truck and bring it in the house. Luckily, I had a male friend visiting at the time, or it would have been impossible to even get the table off of the truck. I could not believe that I was charged the full delivery fee when the one driver was not even physically capable of doing the delivery. Well, I almost NEVER sit at this table. I have only eaten at it maybe 2-3 times since it arrived, and I have ALWAYS used a thick placemat under any dish/cup. After only a couple of months, the edges of the table started bubbling and peeling up. I contacted the company in Early February to report, but was told that the owner was the only one who could help. I finally got him on the phone, and he asked me to text photos and he would take care of it. Photos were texted 2/12/24. I followed up again 2/19, and he simply replied that he was working on it. I tries again 3/17/24, and he replied, "let me check." I tried again on 4/8/24, and again on 4/10/24, both with no response at all. At this point, I want a full refund for the table and the delivery fee. I am happy to pay for the chairs, but the table is defective and is going to have to be replaced. The total refund I am requesting is $1,229.43 that covers the table, delivery (that I had to handle myself), and the tax on these parts of the transaction. I have provided pics of the table edges, and I can also send screenshots of the text thread if needed.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I bought a table and custom chairs from Dinetteland sometime in March. We know there would be a delay so we go in early knowing they will be ready by July. We go in to see the table and chairs sometime in July when they are delivered. Table is exactly what we picked but the chairs are not the correct color. We are insistent that they are not what we chose, but the salesman tells us this is what we picked. It is not. He says they can ship it back and have it repainted but it would take a few weeks for pick up. This was discussed in early July. So we would assume it would have been picked up early August. We continue to make phone calls to Dinetteland to check on updates throughout July, August, and September. The same salesman tells my wife they have been picked up (this was in early August probably).A few weeks go by and we go back to the store to inquire as we are in the area. The chairs were still there. The salesman had lied to my wife about the chairs being picked up to get refinished. As of today September 26th, I have not heard a response from that salesman about our chairs. We call and get another individual who states the chairs are still waiting to be picked up from July. We try leaving voicemails but the businesss voice mailbox is full. ******** also does not responds to texts from phone he sent me messages from regarding the order previously. The table and chairs are paid in full. We are seeking a full refund on the chairs despite their policy on custom chairs due to the businesss unprofessionalism, lack of information and updates, as well as deception regarding its status.

    Dinette Land is NOT a BBB Accredited Business.

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