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Business Profile

Gymnastics Classes

Wrights Gymnastics & NinjaZone- Southeast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 22, 2025 my son who is 8 attended a kids night out at Wrights Gymnastics and Ninjazone- Southeast and was treated poorly by the staff. They put undue stress on my son and didn't handle the incident professionally. I have emailed them asking for my $30 back that I paid because he was not able to participate in the activity that I paid for. If I had known he was being treated poorly than I would have came and picked him up. The incident was between my son and another kid and the staff told my son to stop crying they didn't want to hear his tears. It was a nerf battle and the other kid lied to my son about being on his team so he could take him out. My son was then sat out by the staff and told to keep quiet even though they knew how the other kid lied. How they handled my son being upset is unacceptable. He wasn't able to participate in the nerf battle and then he was so upset that he couldn't enjoy the evening. He was put under alot of emotional distress from the staff including the manager.

    Business Response

    Date: 03/10/2025

    Dear BBB Representative,

    We appreciate the opportunity to respond to the complaint filed by ***** ****** regarding her refund request for our event. We want to clarify that we have already processed and sent her refund for this event in accordance with our records.

    However, we would also like to bring to your attention that each time Ms. ****** attends an event at one of our facilities, she subsequently demands a refund. While we strive to provide high-quality experiences for all our participants, we find this pattern concerning. We work hard to maintain fairness and consistency in our refund policies and believe it is important to ensure that our events remain sustainable for all attendees.


    Please let us know if you require any additional documentation or information regarding this matter.

Wrights Gymnastics & NinjaZone- Southeast is NOT a BBB Accredited Business.

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