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Business Profile

Monuments

Greenwood Monument, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2023, I made and order and paid in full for a headstone for my mother with Greenwood Monument. I was instructed at the time of purchase that they would contact the cemetery to ensure the stone size would be acceptable for the location and that the headstone order would not be placed until this authorization was given and I paid for the foundation and that GM would call me in the next two days to confirm the details. Over the last six months, I have made phone contact three times, at which point I was informed that they would contact me back after they had more details. Again, I never received any communication after any of those calls. I made contact in writing on July 7, 2023, again making a request for communication and received no response. I then addressed the company in person two weeks later and was again told they didn't have any details, but would confirm my order preferences and contact the cemetery and contact me by phone. It has been another six weeks and I still can receive no information. I have been more than patient and this is a very emotional experience, after losing my mother unexpectedly. I want this problem resolved. My preference would be to receive a full refund so I can begin this process again with a more professional and competent company.

    Business Response

    Date: 10/02/2023

    refund has been sent in the amount of ******* monuments are taking upwards to a year to complete due to supply chain issues check mailed 09/23

Greenwood Monument, LLC is NOT a BBB Accredited Business.

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