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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sandwiches.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28, 2023, I put in a mobile pick up order through the official subway app. I had ordered a foot long regular sub #** on artisan Italian bread, toasted with provolone cheese, lettuce, green peppers, red onions, banana peppers, regular mayonnaise, Baja Chipod, Bacon $3.00, and Pepperoni $2.00. The sandwich I received was not toasted and did not have any bacon on it. While checking out for my order, I also applied a $2 reward I had to take my total amount from $17 to $**-ish. It was order # *****C70-B3. I have tried to contact subway corporate help and have been directed to speaking with the owner since its a privately owned franchise. He has not offered any restitution for this issue, and has refused to take any of my calls at his restaurant, or return any of my emails.

    Business Response

    Date: 01/25/2024

    We Can provide Free Footlong sandwich. Just customer has come to the ********************** and reach out the Sandip Or Pinky and provide their name and show them this compliant respond and We will provide you free Footlong. 

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *********************

Subway is NOT a BBB Accredited Business.

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