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Business Profile

Swimming Pools

Crone Customs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for pool project including concrete. I have had mutiple POC's over the past several months. I have paid in full and there are still reamining open actions.-The concrete was poured incorrectly and company agreed that they will make sure it is corrected.-The automatic pool cleaner was broken and they took it and were to replace with new one (haven't yet)- The liner was the incorrect size and supposed to be replaced.The most recent POC who had been really helpful told me he hadn't been paid in 2 weeks and quit.I have tried contacting the owner several times to get an update on the actions above and he has not been responsive. I need help to get these items completed as agreed upon.I have images, text communication, email communication etc to back up this complaint. Would love to speak with someone to see what my options are.

  • Initial Complaint

    Date:06/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam Artist Never completed our pool. Calls ignored. Complete automation package purchased and now no one knows how to install it. Weve been getting the run around for months. 11 months later (summer) and pool is still not operable. Excuse after excuse, but never live up to their responsibilities. Owner is a scam artist. He will not return calls. Hes to afraid. Hes a *****.

Crone Customs, LLC is NOT a BBB Accredited Business.

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