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Business Profile

Tool Rental

Avis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Christina S

    Date: 08/01/2024

    I do not recommend rental service through Avis due to the high cost, inconvenience, poor communication, and surprise charges. I rented a car in the app and paid $152.59. I thought this was my total, but apparently it was "prepay". This was a one night rental. I was worried about picking it up late (after office hours) and called and asked if I could come in person and sign the paperwork on my lunch hour to avoid evening traffic (the car would sit there until after I got off work). I was not told this would be an extra charge. By signing for the rental 4 hours early, I was then charged for 2 days instead of 1. I returned the vehicle in ***** hours. 3 days later, I was charged another $152.57. I called thinking this was a mistake. It was not. In addition to being charged for 2 days instead of 1, I was charged the following tax/fees: tax:19.24 surcharge:11.00 (I was told this was charge by the city, pushed to the customer)concession ********* (I was told this was the cost of renting/maintaining the building, pushed to the customer)veh license ******** (I was told this was the fee to renew the license plate registration/year, pushed to the customer)energy recovery ******** (I was told this was to cover the cost of the utility bill in the building, pushed to the customer).

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