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Business Profile

Used Car Dealers

Certified Auto Dealers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a 2012 Acadia GMC from Certified Auto Dealers on ******* and County line Rd. I gave a down payment of $3,000 dollars and looked at the Car Report. There were only one prior accident that showed on the report and it had said it only had damaged to the fender which was fixed! I have only had this truck 5 months and now the whole under body is falling apart. There are issues with my differentiator, axles, steering column and power steering system including the hoses!! I am a single mother of 4 and can not afford to pay ***** dollars for my truck to be fixed when I only have ***** to pay off! They will not trade me cars or pay for the maintenance and allow me to pay the balance on a divided payment plan added to my original payments. They will not help me at all!!! Yes I bought it with a As Is Warranty, but all of these issues were hidden because I asked. I have to a reliable vehicle for my children. This is a very janky car lot and now I am stuck with a vehicle that I have to make payments on but cant drive or fix because it doesnt make sense to fix it when it cost more than the vehicle is worth. Can somebody please help me! I can be reached via telephone at ********** or **********.

    Business Response

    Date: 05/28/2024

    In response to complaint presented by *****************************.

    Ms. ***** did come to Certified Auto Dealers December 27, 2023 and purchased a 2012 GMC Acadia.  As she stated she did have the opportunity to review the AutoCheck report for the vehicle; upon reviewing she proceeded to purchase the vehicle.  As she stated she did understand the vehicle was sold As-Is from Certified Auto Dealers.  At the time of purchase, Ms. ***** had the opportunity to purchase an extended warranty but she declined. Being that Ms. ***** is a returning customer of **********************, I do not feel that it is a fair description that the car lot was described as very janky or that issues were hidden.   It is our goal to try and make every customer happy, but we do not feel that the request of Ms. ***** to pay for her repairs and apply to loan is a fair request. Certified Auto Dealers cannot be responsible for maintenance nor repairs of customers vehicles after time of purchase. If you have further questions or need to discuss this matter further, please contact me directly.

     

    Business Response

    Date: 05/28/2024

    In response to complaint presented by *****************************.

    Ms. ***** did come to Certified Auto Dealers December 27, 2023 and purchased a 2012 GMC Acadia.  As she stated she did have the opportunity to review the AutoCheck report for the vehicle; upon reviewing she proceeded to purchase the vehicle.  As she stated she did understand the vehicle was sold As-Is from Certified Auto Dealers.  At the time of purchase, Ms. ***** had the opportunity to purchase an extended warranty but she declined. Being that Ms. ***** is a returning customer of **********************, I do not feel that it is a fair description that the car lot was described as very janky or that issues were hidden.   It is our goal to try and make every customer happy, but we do not feel that the request of Ms. ***** to pay for her repairs and apply to loan is a fair request. Certified Auto Dealers cannot be responsible for maintenance nor repairs of customers vehicles after time of purchase. If you have further questions or need to discuss this matter further, please contact me directly.

Certified Auto Dealers is NOT a BBB Accredited Business.

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