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Business Profile

Plumber

Gatlin Plumbing and Heating, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst company around. Very unprofessional and treat woman horrible. First pic is my driveway prior to their project, clearly no mud and ruts. My driveway was used by there heavy equipment to access neighbors yard. And a dump pile for their dirt. When asked them to fix as they said in the beginning gravel was not an issue and they would restore what they tore up, I was told by **** "you want me to bring you a blow dryer", can't find any dry gravel. Why don't you just move. Well This was months ago and still tore up. I now have decided to move and can't sell my house as everyone who comes says the driveway is trash and full of mud .Thanks Gatlin. And all ur unprofessional employees who ran their mouth to women. Have pics

    Business Response

    Date: 02/24/2025

    We will drop gravel off in her driveway this week. We will send pictures upon completion. 

    We were hired by the county to eliminate an entire 56 home subdivision who had failed septic systems. The job required us to go through private property to connect to their sewer service, and install pump stations at each house, and abandon their septic systems. There were several residents not happy with job and she is one of them. She has harassed me and everyone of our employees for the past eight months. 

    We are scheduled to complete this week  

     

    ****** ******

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Gatlin Plumbing and Heating, Inc. is BBB Accredited.

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