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Business Profile

Horseback Riding

Walking Mountain Ranch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gift certificates for trail ride. They were unable to honor them b/c they have fewer horses and said they would refund my gift certificates and mail me a refund. They have not and are no longer responding to my inquiries. I even mailed them (US mail). I dont think they should be able to keep over $100 of my money without repercussion.

    Business Response

    Date: 10/22/2023

    I have spoke with her and posted on my public business page that we are closing down and to contact me via my phone number. The last post I made about closing down and issuing refunds was September 9th. Refunds to be issued in November. We also gave her several options to ***** the horse rides and she refused those options and insisted a refund which gift certificates never are refunded any where else, you have to use them or loose them with other companies. I was unable to do it at that time she wanted so for a business standpoint, I have all but responded to ALL about when the new refunds are being issued and no sooner will they be. November 1st is when they expire and that is when I am offering refunds for those who send pictures of their gift certificate, address and phone number. 

    Customer Answer

    Date: 10/23/2023

     I am rejecting this response because:

    The business owner has not spoken with me, that is not true. See the attached screenshots where she said she would refund me and where she said she cannot assist me with a ride? She never said to call and I did send a picture of the gift certificate - you can see that in the thread. Do i need to send it again to somewhere else? I even mailed a letter asking about it (US mail) and got no response. My cell is ************. Where should I send the pics of the gift certificate to again? I am again reattaching the correspondence we had that said she would refund the gift certificate that also has the photo of it. It's also not true that I repeatedly refused times! You can see what the correspondence was in the attached screenshots, so I am really confused why she said that. Maybe she didn't realize i had documentation. 

    Thanks and please let me know where I should send the photos of the gift certificate. I did already send her the pictures on the ** messenger thread but can text them somewhere too.

    Do you want to provide the attached to her to jog her memory?

    Thanks,

    *****

Walking Mountain Ranch is NOT a BBB Accredited Business.

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