Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase as a gift that did not grow, so 12/05/24 asked for replacement. Made a subsequent rose purchase using replacement certificate january 6, 2025.
  Never received rose bush. Asked for refund in April. I have ORDER CANCELLED paper from Brecks Gifts dated April 16. 2025.
  I keep getting emails that refund has been issued but it has not. Ive been to my bank 3 times. Paper I sent from my bank shows original debut of $91.89 from Brecks Gifts. No refund has been issued.

  Business Response

  Date: 05/07/2025

  Hello,

  Please be advised that the refund in the amount of $91.89 was successfully
  processed back to the original form of payment—a Visa card ending in ****. This
  transaction was completed and should have reflected on your account between
  April 16 and April 25, 2025.
  
  At this time, we have not received any indication that the funds were
  returned to us by your financial institution. We kindly recommend that you
  contact your card issuer directly to inquire about the status of the refund and
  ensure it has been correctly applied to your account.
  
  Should you need any additional details from our end to assist in your
  inquiry, please don’t hesitate to let us know.
  
  Kind regards,
  Michaela

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  
  The credit card they are talking about, ****, is no longer valid. I have a new debit card, but, I would prefer a check sent to me, in the amount owed, $91.89, to **** ****** ******* **, ************* ** *****...
  
  
  Regards,
  
  
  
  ******* * *****
  
  

  Business Response

  Date: 05/14/2025

  Hello,

  Please note
  that the credit card on file has an expiration date of December 2026. Our records confirm that the refund was successfully processed back to the
  original form of payment on April 16, 2025. At this time, we have
  not received any indication from the financial institution that the card is
  invalid.

  Since the
  refund has been completed on our end, we kindly recommend that the customer
  contact their financial institution directly for further assistance. As the
  cardholder, the customer is in the best position to inquire about the status of
  the refund and request any necessary investigation. Unfortunately, we are not
  authorized to discuss account-specific details with the financial institution
  on the customer’s behalf.

  When
  speaking with them, the customer may wish to reference the date of the
  refund (April 16, 2025) and confirm that the funds were returned to
  the card ending in ****.

  Kind
  regards,
  Michaela W

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I have AGAIN been in touch with my bank. There are no debit cards, opened or closed, that are mine. I dont care when it says the card they refunded to expired.

  BRECKS GIFTS owes me money and they are not refunding it TO ME. As far as Im concerned,  this matter is not closed on their end. REFUND ME THE MONEY YOU OWE ME!!

  Send a check..that would be acceptable. 
  
  
  
  
  Regards,
  
  
  
  ******* * *****
  
  

  Business Response

  Date: 05/16/2025

  Hello,
  
  I would like to confirm that
  the refund in the amount of $91.89 was successfully processed on April
  18, 2025, and was not returned to us by the bank. The Acquirer
  Reference Number for this transaction is ***********************.
  
  In this case, we kindly
  recommend the customer reaching out to their issuing bank for further
  assistance in locating the refund.
  
  *If the account associated with the card has been
  closed in good standing, the bank typically processes the refund
  accordingly.
  *If a new card has been issued, the credit is
  usually transferred to the new card automatically.
  
  For your reference, I’ve also
  attached a screenshot from *** which may be helpful when the customer is speaking
  with their bank.
  
  Kind regards,
  Michaela W

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (Response taken over the phone)
  
  
  According to your attachment sent to the BBB the refund was issued to ***, but my bank isn't ***. I bank with **** ** *********. Order number from Breck's given to me is *********** but the one on the attachment is *********. I believe Breck's has my order confused with another order, as I've never had a card ending in ****. I received a cancel order confirmation on April 16th at 10:42am with order number *********** listed as well. I also have an account number provided to me by Brecks; it is ********.
   
  Regards,
  
  
  
  ******* * *****
  
  

  Business Response

  Date: 05/20/2025

  Hello,

  Thank you
  for your patience.

  We would
  like to confirm that the information previously provided is accurate. The card
  ending in **** was used to make the payment for this order, and as per our
  policy, the refund was processed back to that original method of payment.

  At this
  time, no further action can be taken from our end, as the refund has been
  successfully completed. We kindly recommend that the customer reaching out
  to their financial institution directly if they have not yet seen the funds
  reflected in their account, as they will be best positioned to assist the
  customer further.

  Thank you
  for your understanding.

  Kind
  regards,
  Michaela 

  Business Response

  Date: 05/20/2025

  Hello,

  For your
  convenience, I’ve attached a few screenshots that outline the timeline and
  transactions in more detail. If you have any questions or would like to discuss
  this further, I’d be happy to jump on a quick call to walk you through it.

  Kind
  Regards,
  Michaela

  Business Response

  Date: 05/23/2025

  Hello *** ********,

  I gave you a call and left a message. Please be advised that the replacement
  certificate in question originated from an order placed on November 20, 2024.
  The customer did not receive a refund (credit card ending in ****) for that
  order; instead, they were issued a replacement certificate (in-house credit).

  On March 12, 2025, the customer contacted us to apply that replacement
  certificate of $91.89 toward a new March 12, 2025, order. The value of the
  certificate used was $91.89, and the remaining balance of $13.69 was charged to
  a different credit card ending in ****.

  The $91.89 refund was processed back to the original credit card ending in
  ****, which was used for the initial purchase that generated the replacement
  certificate. Per our policy, refunds must be issued to the original form of
  payment, which is why the $91.89 went back to the card ending in ****and $13.69
  was refunded back to the card ending in ****.

  To summarize:

  $91.89 was refunded to the card
  ending in ****
  $13.69 was refunded to the card
  ending in ****

  If you need further clarification or would like me to walk you through the
  details, please don’t hesitate to contact me at the number below.

  Kind regards,
  Michaela W.
  ###-###-####
  

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  BRECKS GIFTS is a joke!! I have never received $13.69 either, which was the difference between my original order and new rose bush order.

  So, Brecks Gifts says I received a refund, eventhough i never received it??It  was sent to a credit card I have never had??

  Brecks Gifts customer service is horrible, there is ABSOLUTELY NO PROFESSIONALISM, and I will never order from them again and I will certainly tell my tale to ALL of my friends!

  My scathing review will join all of the other negative reviews of Brecks Gifts!!

   

  
  
  
  
  
  Regards,
  
  
  
  ******* * *****
  
  

• Initial Complaint

  Date:12/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a decorated mini Christmas tree gift to send to my widowed mother to cheer her up before the holidays. I ordered the item on 12/3 and received a shipping notice on the next day. The FedEx tracking info stated label created and that’s how the status remained all week. I finally called Breck’s customer service on Saturday, 12/9 and at first the CSR tried to tell me everything was fine and the tree was on its way. After much arguing from me, he finally acknowledged that the order was lost and re-ordered the item. However he told me it would ship out within 3-6 days and arrive another week after. At that point, it would arrive right before Christmas. Mind you, I originally ordered this tree right at the beginning of the month thinking my mother could enjoy it for the entire month. I asked if the tree could be expedited. After much back and forth, he said yes and he’d ask the shipping team etc. a new replacement order was generated right away and once again the tracking status remained label created for several days. I see that the tree actually shipped this time and my mother won’t receive it until 12/20… SEVENTEEN DAYS after I originally ordered it. This company had no business trying to serve customers around Christmas as it cannot meet expectations for service and timeliness. I am completely regretting buying this tree as I was basically stuck with waiting for it to ship instead of going to a more reputable online store. Ruined my plans for my mothers holidays and the lack of urgency in resolving my issues was completely unacceptable. I am asking for the cost of the tree to be refunded due to the incredible delays and waste of my time in constantly having to follow up on this one order.

  Business Response

  Date: 12/18/2023

  Hello,

  We would like to inform you that the dates provided to our valued customers are estimated ship dates. As a one-time courtesy, we have processed a full refund to the original credit card used for the purchase.

  If you have any further inquiries or concerns, please feel free to reach out to me.

  Warm regards,
  ********

• Initial Complaint

  Date:10/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request that Niles K****** owner of Breck’s Gifts and Gardens Alive, immediately remove my name, address, and all other demographic information from his mailing lists. The unauthorized use of my personal information is a violation of Section 5 of the Federal Trade Commission's Act. This law prohibits any deceptive or unfair practices, including the misuse of personal information in a misleading or unfair manner. The deceptive and unauthorized use of my demographic information is an unethical business practice that also violates State Consumer Protection Laws, and it demonstrates Mr. ******** greed and disrespect for individual privacy.

  Business Response

  Date: 10/09/2023

  Hello,

  I wanted to inform you that Dr. ****** ******************* has been
  removed from the mail-out advertisement list. Starting from today's date
  (10/9/2023), please be aware that the process may take up to 4 to 6 weeks to be
  fully completed. We kindly request that the customer disregard any
  communication received during this time frame.

  Kind regards,
  Michaela. W

  Customer Answer

  Date: 10/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ** ***** ******************
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This year I purchased some bulbs from Brecks credit for delivery when the bulbs were available to ship and payment at that date. After receiving the bulbs I made two attempts to pay the debt through the phone portal. These attempts all failed to process for some unknown reason and starting 5/15 Becks started sending me collection letters. At this point I have lost track of all my efforts to resolve the issue in good faith. I have tried two different credit cards (both of which function for everyone else). I have spoken to a Brecks credit rep who has involved a supervisor on 6/21, 7/15 and 8/18. Each time I was assured that the inability to process was a mystery, late charges were removed and promises given that the problem would be resolved.
  
  Today I called again to resolve this issue. While all the reps are very kind none have been able to resolve my issue. I have lost all faith in this companies ability to handle the most basic of transactional functions. My final attempt to resolve is to go to the bank for payment to mail in hope that this method of payment will somehow slip past the failures of the company and end my collect letters that I have received every 1-2 weeks for the past three months.
  
  I will no longer do business with this company and have started recommending to others that will listen that they look elsewhere also.

  Business Response

  Date: 08/19/2022

  *** ********,

  I apologize for the issues you experienced with paying your bill. I have forwarded your information to Breck's Credit in ******* ** which is where the payment should be mailed to. I have removed you from the email and mailing list as requested.

  Sincerely,

  Kim J*****
  Breck's