Complaints

This profile includes complaints for Luke Oil's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Luke Oil has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Luke Oil

  5105 State Line Ave Hammond, IN 46320-1734

• 

  Luke Oil

  4333 South St La Fayette, IN 47905-4818

• 

  Luke Oil

  721 W Lincoln Hwy Schererville, IN 46375

• 

  Luke Oil

  500 E 37th Ave Hobart, IN 46342-2231

• 

  Luke Oil

  2178 Ripley Street Lake Station, IN 46405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged two authorization holds for only one gas purchase. The gas purchase was four dollars and I was charged $100 and then $125. I have been waiting four days for the authorization hold to dropand it has not everything else that was pending in my account has already left but those are still there. I believe that ***** gas station is running a scam and stealing peoples money. I think this is something that should be looked into and I also would like the authorization dropped, so I can finally have my money back. I will never be going to the gas station again.

  Business Response

  Date: 01/24/2025

  **** does not place a hold on transactions, when paying at the pump the clients card issuers go out and place a hold, in this case likely $100 while the fuel is pumped.
  It is up to the card issuer to release the hold.

  **** lets the card issuer know immediately (through our credit card processor) the amount that is pumped once the sale is completed.
  

  We spoke with the customer on 1/24/25 and she advised that the charge (hold) had fallen off today.

  
  

  Customer Answer

  Date: 01/26/2025

   I am rejecting this response because:
  
  I spoke with my bank directly and they told me that they did not issue any holds on my account. Therefore they were not able to release it when I had called *****. They told me themselves that they DO issue holds and that it was normal and that it would fall off within four days so I am not sure why this message is being said because what they told me was completely different. AND I was hit with two different translations both with ***** name right next to it. How can they lie and say it was my bank?? 

  Business Response

  Date: 01/27/2025

  I spoke with the customer this afternoon and provided the attached transaction journal showing the purchase of $4.00 with a cc number ending in 4126. Customer advised that she tried using her virtual wallet first and then used her credit card. Which would explain both holds for $100 and $125.

  I explained that when a customer uses a  card,cash app, chime or any third party Apps for payment on a smartphone, at a gas pump, at a station typically places a "pre-authorization hold" on their account, meaning a temporary amount of money is frozen from their available balance until the actual gas purchase is complete, essentially ensuring the customer has enough funds to cover the transaction; this is a standard practice to prevent fraud and is done with both debit and credit cards. 

  Those 3rd party vendors/banks/financial institutions do this because if they dont, they would be liable for a loss if the proper amount of funds is not available for payment. 

  When our employee allegedly said that this happens all the time and that it will fall off within a few days, they were speaking of prior knowledge of this occurring with the above mentioned 3rd party credit card issuers.  Again, **** lets the card issuer know immediately (through our credit card processor) the amount that is pumped once the sale is completed in this case $4.00. At no time does **** purposely hold any type of fee for processing.

• Initial Complaint

  Date:11/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 11-7-2023 I used the pay at the pump option and the screens were malfunctioning. The screen wouldnt move past ( Look up **** rewards ) and I kept pressing (No). I had to tap NO over and over and the screen automatically switched to the choices of car washes. When I was done fueling my car, I was told to go see the cashier for receipt. I went to retrieve the receipt I told the attendant ( ***** ) that the screens were malfunctioning and that I never wanted the car wash. ***** was so RUDE! She was very hostile and her customer service was demeaning. After I explained over and over, I never wanted the car wash, she began taunting me saying Thats why you cant get your money back!!!!! I have never in my life experienced being treated such a way as a customer. This location was my go to, but I will never in my life return because I will always remember how I was treated my ****** She clearly doesnt care about the customers and its evident that she hates her job. She is an awful representation of **** and unfortunately Im not the only customer that has experienced her venom. She needs a training on proper customer service before being the face of this location. I would like to speak with someone concerning this matter and how I was treated.

  Business Response

  Date: 11/08/2023

  Our District Manager reached out to ******************** about her error in purchasing a car wash from the pump. She was less concerned about the car wash purchased at the pump, and more concerned about the way she was treated, and that resolution was not given by the manager at the store.
  
  She used the car wash same day and was offered an additional wash, which she said was not necessary.

  The District Manager advised ******************** that he would address the staff about the situation and coach them on how to prevent an incident like this from happening again.

   

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased fuels and car wash service but services are broken / unavailable I want my $12 back

  Business Response

  Date: 10/19/2023

  Customer was contacted on 10/4/23 about his complaint.  He did say that the associate on duty advised him that his car wash was valid at any of our other car washes in the area for 30 days.  Customer's information was passed on to the stores district manager who tried contacting him twice.  Voice messages were left.  As of 10/19/23 the district manager has not heard from the customers.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 7/22/2023 Store 255, *********************************************************************I purchased gas at the pump using *****pay on my phone. When I went in the store to get my receipt, I saw I was charged for a $20 Car Wash. I did not select this. When I use my actual card to purchase gas, it gives you an option to buy a car wash. Because I used my phone, I wasn't given this option. I spoke with ******* who sent me to the car wash person ****. **** said I needed to talk with the manager of the gas station *****. ***** was extremely rude and told me there was nothing she could do, and I needed to talk to the car wash people. I was getting nowhere so just left and will try corporate. Also, when I looked at my bank account, I saw **** charged another $21. So, in total I was charged $43 for my actual gas $20 for an unauthorized car wash and another $21 for nothing. The only purchase I made was at the pump for gas using my phone. I go to this station all the time and have never had a problem, but this is the first time I used my phone. However, I cannot pay $84 for gas that cost $43 and would greatly appreciate BBB assistance in retrieving the funds that were stolen from me.

  Business Response

  Date: 08/03/2023

  On 7/25/23 our Distract Manager ***************************** spoke with the customer about her situation and the 2 charges she received on her card.

  A refund was given to the customer for the car wash as a courtesy in the amount of $17.74.  Customer advised that they would be at the gas station over the weekend to pick up her money.

  The $21.00 charge was a ***** chareg, which has since been reveresed according to the customer.

   

   

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 4, 2023, our company entered into an agreement with **** to help fill a vacated position within their accounting department. A complete copy of the terms and conditions were sent via email to **** More; their COO. Over the span of 10 weeks my company worked feverishly to satisfy their hiring needs. At the point where when our work was complete on 4/4/23; we received a call from a clerk (**** employee) stating that her owner and COO have decided they will not agree to the terms that were originally agreed upon on 1/4. Basically, stating we will not be paid. This is of course after the work is done. Because it's unlikely that clerk is an authorized agent of ****, we attempted to resolve with **** directly and or the mystery "owner. " we were told they were out of town. I work for a publicly traded company and expect companies operate with a higher standard of ethics.

  Business Response

  Date: 04/16/2023

  As a response to the referenced complaint please see the following:
  
  We never signed any fee agreement.  All the information we gathered was sent to us as informative, but certainly not binding. 
  
  We received the following communications on 04/04/23:
  
  ******* text yesterday afternoon.  We responded within 2 hours with our thoughts, professionally.  He then sent a text implying we were being unethical.  We did not respond to him after that.
  
  ***** called us from ************** on 04/04/23.  We were in meetings much of the day.  ***** was advised that she would be contacted later in the afternoon.  We called ***** at 2:39pm and left her a message, told her we were trying to reach out, but was heading into another meeting.  At 2:51pm, ***** called from a different number **************.  Her message indicated that the number we tried calling previously was an internet-based number and she could not answer it, but to call her on this number.  We called her at ************** at 5:42pm.  Again, she did not answer, and we received her voicemail and left her a message.
  
  They indicate they had been working with a clerk.  That clerk was our, Talent Acquisition Manager.  We had not had any communication with them after initial emails.  Our talent acquisition manager was handling all correspondence and communications, etc. 
  
  ***************** would get paid if we offered a candidate a position.  We had not done so.  Simultaneously, we continued to conduct interviews with candidates we had sourced.  Two candidates made it to the final interview.  One was a candidate we sourced.  One was a candidate ****** Half sourced.  They were asking for the same pay. We asked them if they would negotiate their fees.  They said no.  We then moved forward the candidate we found. 
  
  ***************** then asked to speak with the owner of the company and they were advised that he isnt involved in the hiring process and has provided our talent team with the authority and permission as to what fees he would be willing to pay. 
  
  We have worked with a few hiring agencies in the past. We have always had a signed agreement in place, but it only applies IF we decide to:
  Move forward with a candidate
  Provide an offer letter
  They accept the offer
  
  None of these three steps occurred, nor was a signed agreement in place with ******************
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17 th I went to ******************* located at ************************************** put ***** worth of fuel in my car and I used my ***** bank card after pumping my gas I went inside to buy a pack of gum and a coffee and I was told that my card was declined so I went back to my car and got onto my online bank where I discovered that ****,s took 100 extra dollars!! I went inside to show the cashier and she informed me that they always do that . Well that was all the money I had and I wasn't even informed that they could do that and now 2 days later my gas cleared and my 100 is still pending?? Which has now caused 2 bounced bills!! I called corporate in ****** ******* and left 2 messages with someone named ******* but no response or call back. This is supposed to be a family business well it's ridiculous .

  Business Response

  Date: 12/13/2022

  **** does not place a hold on transactions, when paying at the pump the clients card issuers go out and place a hold, in this case likely $100 while the fuel is pumped.
  It is up to the card issuer to release the hold. **** lets the card issuer know immediately (through our credit card processor) the amount that is pumped once the sale is completed.
  
  In speaking with the complainant on 12/13/2022 she stated that she did not know when paying at the gas pumps her ***** card would take money out of her deposit.  ******** stated that her money was back in her account 6 days later.