We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Playgrounds

Ninja Kidz Action Park So

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playgrounds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has been charging me a monthly fee of $21.39 a month for 9 month as "membership fees". I NEVER signed up for any membership with them. I live far away from them and would have no reason to sign up for a membership. I was able to get 4 of those months refunded by disputing the charges with my bank.I would like to get the rest 5 months fees that they charged me refunded to me. A total of $106.95 I am attaching my charges and refunds from this business in year 2024 and 2025 - attached.

    Business Response

    Date: 04/07/2025

    Thank you for bringing this matter to our attention. At Ninja Kidz Action Park, we strive to ensure that every guest has a positive experience and we take all concerns seriously.
    After reviewing the information provided, we understand that Ms. ****** was charged a monthly membership fee of $21.39 for several months and disputes the charges on the basis that she did not knowingly enroll in a membership. While our records show that a membership was indeed created and active in our system, we recognize that misunderstandings can occur and we do not wish for any customer to feel unfairly treated.
    In the interest of resolution and customer ****************************, we are issuing a full refund for the remaining five months in question, totaling $106.95. We sincerely apologize for any confusion or inconvenience this may have caused.
    We are committed to providing transparent service and have taken additional steps to review our membership sign-up process to prevent similar situations in the future.
    If there are any further questions or if Ms. ****** requires confirmation of the refund, we are happy to assist directly. We appreciate the opportunity to resolve this matter.

    Customer Answer

    Date: 04/08/2025

     I am rejecting this response because:

    The business indicated they would refund to me 6 payments but I only see 3 that have been refunded from my end - from my bank records.  I am attaching what my bank records show to this message.

    I will gladly accept the business response when I see all 6 promised payments refunded. 

    Thank you

     


Ninja Kidz Action Park So is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.