Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Unpaid Cashback and Lack of Response from Mrrebates I have been a loyal user of ******************** for over two years. Although there were occasional instances of missing cashback in the past, I chose to overlook them in good faith, assuming they were isolated issues. However, the recent surge in missing cashback, coupled with Mrrebates ongoing lack of response and refusal to resolve the matter, has left me deeply frustrated and disappointed.This complaint concerns a recent series of purchases made through Mrrebates involving a substantial amount of money. I placed multiple orders, trusting the prominently advertised cashback offers would be honored. For instance, I spent over $1,400 across 10 separate orders with a single retailer (Temu), including order [******], yet received cashback for only one of those transactions.Some examples include:March 17: Two orders $77.55 and $107.53 (only one received cashback)March 25: $88.38 April 4: $145.38 April 7: $143.48 April 12: $133.47 April 13: $143.45 April 16: $144.52 April 20: $275.83 April 22: $143.07 It is clear from the above that a significant amount of cashback remains unpaid.Despite my repeated submissions of all requested transaction details, Mrrebates continued to ask for the same information multiple times, only to stop responding altogether. This pattern suggests a deliberate tactic to delay or deny legitimate cashback claims rather than a genuine attempt to provide support.Given this ongoing behavior, I am now seriously questioning Mrrebates commitment to honoring its advertised offers and its overall business integrity. The complete lack of accountability has eroded my trust in the platform and raised broader concerns about its treatment of long-term ************ a result, I am formally filing a complaint with BBB and urge a thorough investigation into Mrrebates' operations, particularly its handling of cashback claims and customer service practices.

  Business Response

  Date: 05/26/2025

  Dear Customer,
  
  We apologize for any inconvenience with ****'s commission tracking system. 
  
  You may even notice **** is no longer offered on Mr. ******************** as there were considerable tracking problems within their system that were never resolved by their team with multiple attempts of communication.
  
  Please send a 4 column format below for the **** complaint that was mentioned in the original BBB message below and manual rebates will be added for those orders below. (the order numbers are needed)
  
  "For instance, I spent over $1,400 across 10 separate orders with a single retailer (Temu), including order [******], yet received cashback for only one of those transactions. Some examples include: March 17: Two orders $77.55 and $107.53 (only one received cashback) March 25: $88.38 April 4: $145.38 April 7: $143.48 April 12: $133.47 April 13: $143.45 April 16: $144.52 April 20: $275.83 April 22: $143.07"
  

  Example:
  Order Date | Order Number | Order Amount | Click Date from Mr. ********************
  03/17/25 | ? | $77.55 | ?

  Please note that the "Click Date from Mr. ********************" must be present in the account for consideration of a manual rebate also.  The "Click Summary" portion of a customer account shows that click information.

  Please kindly send those ********************* the format above at your earliest convenience and we will continue with this resolution.
  
  Regards,

  Customer Service
  **********************

  Customer Answer

  Date: 06/02/2025

   I am rejecting this response because:

  I filed a complaint against Mr. ******************** for failing to fulfill its contractual obligation to issue the cashback it rightfully owes me. Instead of accepting responsibility, Mr. ******************** deflected blame onto ****, citing issues in their private agreementa contract to which I am not a party. Whatever complications exist between Mr. ******************** and Temu are irrelevant to Mr. ******************** direct obligation to honor its commitment to me as a user.
  I deliberately chose to make my purchases through Mr. ********************rather than other cashback platformsbecause I trusted the service to deliver on its promises. That trust has been broken. Mr. ******************** refusal to issue the promised cashback constitutes a clear breach of that trust and of the basic expectations any consumer should have when using a cashback service.
  Whats more troubling is that all required transaction information is clearly available in my account, yet Mr. ******************** continues to impose the burden of follow-up and justification onto its customers. This practice is unfair and unacceptable.

  
  Below is a non-exhaustive list of unpaid transactions. Notably, while Mr. ******************** claims the issue lies with Temu, the list also includes purchases from Sheinsuggesting this is not an isolated incident, but part of a broader failure to fulfill cashback obligations:

  
  4/22 Temu 5% $143.07
  4/20 Temu 10% $275.83
  4/16 Temu 10% $144.52
  4/13 Temu 6% $143.45
  4/12 Temu 6% $133.47
  4/12 ***** 2% $31.32
  4/8 Temu 6% $143.48
  3/25 Temu 6% $88.38
  3/18 Temu 6% $107.53
  3/18 Temu 6% $89.15

  
  I urge Mr. ******************** to correct this issue without further delay and to stop shifting responsibility onto users. The company must take accountability and fulfill its obligations promptly and transparently.
  
  

  
  

  Business Response

  Date: 06/10/2025

  Dear Customer,
  

  The following cash back transactions have been manually added to your Mr. ********************* account in the "AVAILABLE" cash back rebates section:

  Order Date | Order ID | Merchant | Order Amount | Click Date
  4/22/2025 PO-211-***************** Temu (5%) $143.07 4/22/2025
  4/20/2025 PO-211-***************** Temu (10%) $275.83 4/20/2025
  4/16/2025 PO-211-***************** Temu (10%) $144.52 4/16/2025
  4/13/2025 PO-211-***************** Temu (6%) $143.45 4/13/2025
  4/12/2025 PO-211-***************** Temu (6%) $133.47 4/12/2025
  4/12/2025 USU11911Y000000NWKN ***** (2%) $31.32 4/12/2025
  4/7/2025 PO-211-***************** Temu (6%) $143.48 4/8/2025
  3/25/2025 PO-211-***************** Temu (6%) $88.38 3/25/2025
  3/17/2025 PO-211-***************** Temu (6%) $107.53 3/18/2025
  3/17/2025 PO-211-***************** Temu (6%) $89.15 3/18/2025
  
  Thank you for your patience in this matter and we apologize for any inconvenience.

  Regards,

  Customer Service
  **********************

  Customer Answer

  Date: 06/16/2025

   I am rejecting this response because:
  
  For Temu Order ID: ************************, the cash back was not entered correctly.