We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Accessories

Carcapsule.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the outdoor capsule.. Setup capsule up and discovered the zipper was faulty.. After contacting customer immediately.. Was notified that management was looking into it.. After about a week had to resend email for a response no luck.. Emailed again and was told management was at sema and would get back to me.. 2 weeks later no response. Emailed again and was told item would need to be sent back for inspection. Asked multiple times for a RA# or shipping label.. They are refusing to give me one.. And I refuse to pay for any shipping for it seeing how it's there faulty product.. Still no further response from them..

    Business Response

    Date: 12/30/2022

    ************,
    We have already apologized for the initial delay in responding. As I informed you, the management was at the **** Show. However, upon return, they reviewed the images you submitted and, considering the short use of the Outdoor CarCapsule, made it very difficult to determine the cause of the torn zipper on this unit. We informed you that you were free to return the product, but you would have to pay freight to us since we originally paid outbound freight. We also mentioned that if the issue were to be found Not to be under Warranty or Manufacturers Defect, you would have to pay for the return of the product to your location. Furthermore, no credit would be issued. 
    These products are shipped with the zippers closed as final packaging, a final test of the zipper, and the product's overall quality. 
    What occurred to cause the damage in the picture? We are doing our best to accommodate, but we need to know what happened. We use the finest zippers available and do not have these issues, as you reported. 

    Once the product is returned, we can further determine the cause of the zipper malfunction. 

     

    Customer Answer

    Date: 01/03/2023

     I am rejecting this response because:

    I feel like the business is not listening to what I'm saying.  The product was received defective. I feel you are playing this off as if your company has no way of making a mistake, I'm sorry to say you did. As far as a timeline of usage there was no usage of the product as it was received unusable. The vehicle being stored in it doesn't even run we had to push it in there folded the top over and tried to zip it up that's when the damage was found. I explained in the email it was boxed back up immediately upon finding the damage. And i absolutely refuse to pay for shipping it back to you. I have an indoor capsule I purchased from them no issues. But now I will never buy from them again or refer them to anyone. 


    Business Response

    Date: 01/16/2023

     

    ************,
    Our products are inspected and packaged in a specific way (Zippers Closed) as part of quality control for our products. Therefore upon unboxing, you would need to unzip the zipper to place the vehicle on the basemat. This process is standard procedure for our product packaging.  
    We have provided return instructions that align with our return policy. So, since we paid freight to you, we require you to pay the freight to return the product for inspection. Upon return, we will credit it accordingly if it is deemed a manufacturing defect. However, keep in mind that if it is not a manufacturer's defect and it is found to be a user error, you will be required to arrange the freight to return the product to you. 

    Unfortunately, we can only determine that once we receive it. 

    CarCapsule ***

     

    Tell us why here...

Carcapsule.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.