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Business Profile

Brake Services

USA Muffler & Brakes of Hobart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to *** Mufflers for a wheel alignment 10/05/2022 it cost me $81.55. My car start pulling a little to the right and it got worse. So I went back to *** Mufflers 11/23/2022 and I told **** my concern I was told to come back on Friday the 25th. First Come First Served. I came back Friday morning November 25th. and purchased another wheel alignment for $81.55. Up on leaving ******* establishment I noticed my car was still pulling to the right. I returned and took *** it was still pulling to the right. He said he would pull it in to check it, the fellow that did the wheel alignment said that back wheels needs alignment from the first wheel alignment in October. If that was so why I wasnt informed and why did you do anothe front wheel alignment if that wasnt issue. I feel that I was wrongly charged for something that he knew that I didnt need,

    Business Response

    Date: 01/19/2023

    Please see attached.

    Customer Answer

    Date: 02/16/2023

     I am rejecting this response because:

    Hes telling a lie, I took the car back after the *************** because the car was still pulling to the right. I got a second wheel alignment the same pull to the right. I took the car back then he said, that I needed a rear wheel alignment. I had a new front end work done thats why I needled the wheels aligned. The manager is a liar and I have been knowing that lying so and so over 25 years 

USA Muffler & Brakes of Hobart is NOT a BBB Accredited Business.

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