We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Restoration

Pure Tek LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Puretek resurfaced our pool surround in 2022. When we opened our pool in the spring of 2023 we noticed crumbling and crackling in several areas. *****, the owner of Puretek, was immediately contacted on May 24. Since then I have sent many text messages, phone messages, and emails (25 +). ***** has repeatedly ignored most of these contacts. ***** finally scheduled a time to come out to look at the problem on October 2. He was a NO SHOW. He then contacted me letting me know that he would email an inspection report. I dont know how there could be an inspection report when no one came out to assess the repair. Then again, ***** was supposedly sending someone out on October 28. As the owner of Puretek, I would think ***** would be a better businessman and communicator. The problem has worsened with 2 large sections of the surround needing repaired/redone. There was a simple solution to the problem had someone come out, completed an assessment, and then completed the repair in May. I have had no contact from ***** since October 28 and consequently, have no resolution to the problem.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 12th Pure Tek installed an epoxy flooring in my garage. They didn't perform the work that the owner explained to me and needed to return and repair some of the areas. I was told to wait 24 hours for the "patch work" to dry. After reviewing the work the repairs did not turn out professional in some areas and I contacted the owner and contracting company for a return repair. At this point I am getting no resolution from the owner and contract company to return. I made a 50% payment of $1300 and have not paid the remainder until this is resolved.

Pure Tek LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.