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Business Profile

Plumber

Carl & Sons Plumbing & Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/11/22. I **************** CONTACTED my home warranty company ******* HOME ****** to assist in Repairing a LEAKING PIPES IN MY BATHROOM. AT THAT TIME, *** INFORMED ME THAT THEY WERE GOING TO CONTACT A COMPANY FOR ME TO DO THE MUCH-NEEDED REPAIR. ON 11/16/22 ******************************************************** ARRIVED AT MY HOME UNANNOUNCED. I WAS CALLED AT WORK BY THEM HIS TECH WAS AT MY HOME I HAD TO LEAVE WORK TO ALLOW THEM TO COME OUT TO CHECK THE DAMAGE. DURING THEIR INSPECTION,THEY CUT A HOLE IN MY KITCHEN ****.THEY THEN LEFT ONCE THEY WERE DONE WITH THE INSPECTING I WAS TOLD I WOULD HEAR FROM THE **** LATER THAT DAY NEVER HEARD FROM HIM TWO DAYS LATER I CALLED MY WARRANTY COMPANY TO INFORM THEM THAT THEY CAME UNANNOUNCED AND THAT I HAVE NOT HEARD BACK FROM THEM. LATER AHS INFORMED ME THAT C&S PLUMBING REPORTED BACK THAT THEY DIDNT HAVE ACCESS TO THE ***** TO MY DISMAY WAS IN MY CLOSET AREA? I WAS TOLD THAT C&S HAD INFORMED AHS IF C&S MOVED MY CLOTHES IT WOULD COST ME $200-500 DOLLARS. WEEK LATER 11/21/22 C&S CALL ME TO SET A DATE TO COME OUT TO FOR REPAIR.10/29/22 THEY ARRIVED AT MY HOME BEFORE I ALLOWED THEM BOTH IN I ASKED THE MEN IF THEY HAD SHOE COVERS FOR THEIR FEET. THE MEN NEVER ANSWERED AND KEPT WALKING SO I STOPPED HIM AND ASKED AGAIN WHEN HE TURNED AROUND AND GOT VERBALLY UPSET AND INSTRUCTED HIS PARTNER TO LEAVE MY HOME. I INSTRUCTED THEM THAT THEY SHOULD NOT LEAVE BECAUSE I NEEDED A REPAIR DONE AND THEM TO GO AND COMPLETE THE **** ONCE THE *** WAS COMPLETED THE TWO GENTLEMEN WALK OUT WITHOUT SAYING A WORD TO ME I ASK **** IF THEY WERE TO CLEAN UP/THEIR WORK AREA WHERE THEY FIRST MADE THE INITIAL HOLE IN THE **** SO DEBRIS WOULD NOT FALL ON ME HE THEN CALLS ************** SHORTLY CALL AFTER THEY WERE OUTSIDE IN THEIR CAR AND INFORM ME TO GIVE THEM ($200) AND THEY WILL COME IN TO CLEAR THAT AREA IN MY KITCHEN. THEY NEVER CAME BACK THEY LEFT I THEN CONTACTED MY AHS STATING ALL THE ISSUES AND CONCERNS OF THE CEILINGS REPAIRS/DEBRIS/PAPERWORK/ETC. BOTH WORKERS 11/30/22 AT 7:30 PM NEXT DAY C&S SHOWED UP UNANNOUNCED BANGING HARD ON MY DOOR, STARTLING ME. C&S PLUMBING HAVE BEEN VERY UNPROFESSIONAL WAS RUDE .I WANT TO FILE A COMPLAINT AGAINST THEM. *******************************.

Carl & Sons Plumbing & Heating is NOT a BBB Accredited Business.

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