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Business Profile

Real Estate Photography

Classic Photo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Photography.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -School sports pictures purchased: 8/23/24 -total amount paid for pictures: $51.36 -what was ordered: school package E which included 2 5x7, 4 3.5x5, 8 wallets and additional items which included 8x10 class composite and a 3.5x5 magnet. Items received: 1 5x7, 4 wallets, 8x10 class composite, and 3.5x5 magnet, and 2 8x10s (not ordered)Missing items: 1 5x7, 4 wallets, 4 3.5x5 The items were ordered in aug of 24 but not received until November of 24 as I had to call the business to inform them I never received the order. After calling the pictures arrived via mail within a week. A few weeks later I went to separate the pictures to hand out and noticed the order was incorrect.I just want the items I paid for. I sent an email on 12/21/24 detailing what was missing with a picture of the items I received. I also left a voicemail on 12/21/24 and again on 1/29/25 all with no response. The businesses voicemail box is now full so you can no longer leave a message

    Business Response

    Date: 02/24/2025

    I have reprinted the order with the correct photos.  My records show that the order has been completed and delivered via ****.

    Customer Answer

    Date: 02/24/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    pictures were received, thank you!


    Thank you.

Classic Photo is NOT a BBB Accredited Business.

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