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Business Profile

Vitamins and Supplements

Botanic Choice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Botanic Choice's headquarters and its corporate-owned locations. To view all corporate locations, see

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Botanic Choice has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising I paid extra when the blowout sale or so called on their page says you can enter a code and get one item free. I purchased three items and paid full price for all three, code doesn't even work

      Business Response

      Date: 08/13/2024

      I apologize for the error.    You have to enter the quantity of two to get the buy one get one free to show.  It's not clear on the website, again, I apologize.    Also, the Clear Ear Complex buy one get one is for the 30 count, not the 60 count.   I have fixed the order if you would still like to purchase.  I have it on hold.  But the total is $125.08 for two of each of your products.     If that is okay, I will proceed with the order.  If not, we will cancel and no charges will be made.    Our system does a "pending" charge which is only to verify your card is valid.  This will drop off if the order is not shipped.    Please advise.    Thank you.    ***************** - ************ (direct phone line).

      Customer Answer

      Date: 08/13/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:08/03/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Any bottle of vitamins from a walk-in store has an expiration date. The vitamins these people sell by mail do not have one. If there is a manufacture date on the bottle it is from the previous year, meaning the vitamins are expired. Their products do not have the potency they claim to have. That is false advertising and could be putting *************** in jeopardy I have a photo if it will send from this phone. I sent this bottle back for my $11 back, in addition to the below request.

      Business Response

      Date: 08/04/2023

      In response to the customer's complaint of manufacture date versus expiration date - we do have this clearly stated on our website (see attached document).     The product is good for up to two years from the manufacture date.   We have customers who don't understand this and we do get calls about it.    This particular customer did not call.    She has no phone number or email on file with us so I could not reach her immediately.     We will accept her return for full credit.   There are also no rules for us to require an expiration date on a bottle.   Some products do have them.   It is a stability issue.   Some can last longer on the shelf than others.   Our expiration dates are based on our manufacturers recommendations.  If I can help in any other way, please reach out to me at *************************************.     Thank you.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company took money from my mom's account for products and both products were refused And sent back. One was sent out after she canceled the autoship. they said that when the product is sent back as a refusal it is destroyed. Therefore re-enburstments are not done. That Nothing can be done About it. So people loose their money and have no product to show for it. So,now my mom is out *****.

      Business Response

      Date: 12/19/2022

      Hello,

      I have reviewed the account for ******************************* and will be issuing a refund for both orders.  

      Her auto refill orders have been cancelled and I put in a request to comply and take her off the mailing list.

      Please let her daughter know that this refund will be going to the form of payment on credit/debit card.  Total is $47.90.

      Thank you,

       

       

      *******************

      Indiana Botanic Gardens

      Customer Service Supervisor

      Customer Answer

      Date: 12/21/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:12/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received damaged goods. Acct#********** Order#E0***********

      Business Response

      Date: 12/17/2022

      Good afternoon,

      I have read the complaint regarding ******************** order E0*********** and I have processed a duplicate replacement order.

      I have also notified **************** by email of the new order number P********

      Thank you for bringing to our attention.

       

      Respectfully,

       

      *******************

      Indiana Botanic Gardens

      Customer Service Supervisor

      Customer Answer

      Date: 12/19/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Botanic Choice is BBB Accredited.

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