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Business Profile

Mildew Remediation

Enviro Decon of Indiana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mildew Remediation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Enviro Decon of Indiana to do mold remediation in our master bedroom, bathroom, and walk in closet . Work was begun on June 17, 2024. The rooms were stripped and flooring removed in these areas. The bathroom vanity and shower were also removed. Our clothing was taken to be laundered. New flooring was installed in the bedroom. After this, we attempted to reach **** to see when work would be completed. Our texts, calls, and e-mails were ignored. On, August 2nd, **** showed up with a shower base that was the incorrect size. That same day our insurance provider contacted **** and he repeatedly lied to them. After that, **** called here and we finally told him that we did not want him to continue the work. He then told us that he would not return our clothing until we paid him for the work he had done, which we certainly will. However, as of today, August 13th, we have not received an itemized bill or have been able to contact him. We just want our clothes returned and be provided with an itemized bill so we can resolve this issue.

Enviro Decon of Indiana is NOT a BBB Accredited Business.

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