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Business Profile

Auto Repairs

Schroeder Sales & Service Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Schroeder Sales & Service Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Schroeder Sales & Service Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle from this dealership. At the time of purchase, the air conditioner was not working. The dealership promised to repair it (in writing/text). Over the course of the last year, they attempted to repair it-without resolution. When the service department informed them that they would need additional funds to complete the repair, Shroeders automotive refused to pay it. The air conditioner is not repaired and does not work and hasnt for the entire time weve owned it.

      Business Response

      Date: 04/24/2024

       

      When customer purchased vehicle a/c was not cooling, we brought it into our shop to diagnose and repair.  We found that the ***** (totally integrated power module), was defective. We replaced **** and system worked correctly.  Also, system pressures were good, and air discharged temperature was proper.  Road test vehicle, vehicle past quality control check.  

      Delivered to customer, vehicle headed to ** a/c was working fine.  After they drove through Tennessee customer said A/C quit working.  They continued to FL then contacted us.  We referred them to the Jeep dealer which was *******.  ******* service department checked out vehicle.  They stated that the **** was bad, which we disagreed with but had them replace anyway.  ******* replaced ***** A/C system still did not work.  They then said control head was faulty.  We agreed to have them replace it. Upon completion they said the system was working properly.  The total bill for those repairs which we paid for was $3,429.21.  

      The customer picked up vehicle and at a later date said A/C was not cooling again.  They took the vehicle back to *******, ******* said that it was low on freon due to the evaporator leaking at this time.  They estimate for this repair was another $3500.00. 

      Considering at the time of purchase the customer signed the AS-IS-SOLD WITHOUT WARRANTY agreement and was offered a Vehicle Service Contract and declined.  

      We feel that we have went over and above our obligations in trying to resolve this situation.  

      Please find attached the following documents.  AS-IS, Decline of VSC, and the *********************** which we paid in full.

       

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