We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Johnson Junction, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Johnson Junction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johnson Junction, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over the past 6 months Johnson Junction Washroom owners have allowed green mildew and slim to build up inside the washers. They stated to other complaints that the washers are cleaned daily which is not true with the pictures I've taken. My clothes smell worse after being washed because of the mildew or green mold in the washers. The owners have also allowed the service and repairs to get so far behind that while trying to use a washer it will break down during use and alarm out. This has happened 4 times over the past 6 months and I have to get an employee to open the washer and refund me but all my detergent that I have used is not refund. My clothes smelling after being washed is another waste of money.

      Customer Answer

      Date: 10/16/2023

      I wish to have a resolution to my complaints. 

      Resolution #1: Company cleans there laundry machines of all green mildew. 

      Resolution #2: Company refunds me for all my waisted detergent costing $7.00 

      Resolution #3: Company contacts me. 

      Business Response

      Date: 10/16/2023

      Reached out via phone to **************** about his experience. We were already in the process of getting the doors of the washers cleaned. Explained that the doors have to be taken off in order for them to be cleaned in the place he is concerned about, but that we would get our laundromat cleaner and our maintenance tech to do that ASAP. Also will be mailing **************** a card with washer/dryer credit for his inconvenience and for his detergent. 

      Also explained to him that we're doing our best to maintain the machines, but we are still having trouble getting all the parts we need. Also explained that some issues with the machines are intermittent, so if our technicians can't duplicate the issue with the machine, it sometimes takes a while to track down the root of the issue. **************** was satisfied with the response and I thanked him for letting us know and giving us a chance to improve. 

      -***********************, co-owner

      Customer Answer

      Date: 10/22/2023

       I am rejecting this response because:

      As I agree with what we discussed, it sounded positive to be addressed and I appreciate your very respectful attitude, the issue is, now it's been over a week since we've discussed all the issues and the washers still have the same green mildew and haven't been addressed.  I understand that the doors needed to be taken apart to be cleaned but a week is more than enough time to at least get started and we have yet to see any improvements.  Also I have not yet received any refund as discussed for laundry detergent.  I don't need a call back, myself and other customers just want to see action being taken. Once issues are addressed and action is taken I will re-evaluate.  

      Business Response

      Date: 10/23/2023

      Responded again to the customer. We have began cleaning the washers that he complained about, about half done and the rest will be completed this week. Laundry card with $20 Credit is being mailed to the customer today to cover the soap. Copied the BBB rep on the email. 

      Customer Answer

      Date: 10/25/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is complete.  The owners hard work and dedication to providing a clean business and resolving customer issues was above expectations.  

      Thank you.

    Johnson Junction, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.