Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove thru the Drive Thru and read a coupon as to what I wanted to order, which was a 1/3 *************** Burger. The coupon stated 2/$7.99. I took it from a coupon page I received in the mail. When I pulled up to the window, I handed the female cashier, ********************, the coupon and a $10 bill which was enough to cover the order. She began to ring up the order and then turned back to the window and said I gave her the wrong coupon. I paid the price she gave me and left the location.After leaving the location, I remembered I had read the coupon to the cashier. In addition, the coupon she gave to me was torn from a coupon page from the right side of the page with a margin on the right side. When I tore my coupon from the page, it was from the left side with a margin on the left.After I arrived home, I tried to locate a phone number for the corporate office and could only find the Hardees Contact us page at GET IN TOUCH *************************************** then called the restaurant and asked the name of the person answering the phone. She said her name was *********. I asked to speak to a manager and she told me she was the manager on duty.I told her I had just come thru the Drive Thru and she told me I gave her the wrong coupon. I explained to her what I have written above. She argued with me and basically called me a liar.My invoice should have been $8.55. Instead I paid $14.10. I am requesting a refund.Order Id: ************** Date: 03/28/23 Time: 3:18:20 PM Employee : ********************

  Customer Answer

  Date: 04/25/2023

  From: *********************** <*********************************>
  Sent: Tuesday, April 25, 2023 11:09 AM
  To: Complaints <*****************************************************>
  Subject: Complaint #********

   

  On April7, 2023, I received this email:
  
  *****,
  
  Would you please provide me a mailing address. I will mail you  a $25 gift card for the mistake with the coupon that you can use anytime you would like to at any Hardees.
  
  Thank you for selecting Hardees.
  Sincerely,
  
  ***********************
  5 Star Ventures, LLC
  Cell: ************
  Email: ************************
  E-Fax: ************
  
  
  On April 24,2023 I received the $25 gift card.

   

  Thank you for your assistance.

  ***********************