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Business Profile

Adult Novelties

Cirilla's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Novelties.

Complaints

This profile includes complaints for Cirilla's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirilla's has 2 locations, listed below.

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    • Cirilla's

      3810 N High School Rd Indianapolis, IN 46254-2709

    • Cirilla's

      41 N Post Rd Indianapolis, IN 46219-5536

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 2 weeks ago I made a purchase of an item that cost 80 dollars. A double ended vibrating dong. When I got it home I put brand new energizer batteries in it and turned it on. It immediately shut off. I did this several times and it continued to shut off after maybe 5 seconds. I went to return the item and was told that several customers had returned the item for the same exact reason. There were 3 others on the shelf and the clerk tried them all, same problem. He then called other cirilla stores and told them to remove the product from the shelf. I was informed that I could only get a store credit, which I believe is absolutely ridiculous seeing as how it was known that this was a defective item. This was the only thing I wanted out of the store, now I'm being told that I have to spend 80 dollars on things that I don't want when I was knowing sold a bad product. This goes against the *** act and I would like a full refund

      Business Response

      Date: 04/01/2024

      Cirilla's

      There was a problem with the item in question however, once it was brought to the attention of the seller it was pulled off the sales floor. We were not actively selling a known defective item.

       Upon speaking with customer via phone, she explained her issue. I **** ( Area Manager ) I explained our policy of exchange item or receive in-store credit. Customer was not happy with our policy. I then called several stores to see if any other locations had this product that she wanted but no other store had it in stock. At this time I called customer back and agreed as a one time deal, we would provide her a full refund. This refund was issued to her in person at our location on 3/26/2024. 

      Thanks,

      ****

      ************

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *************************

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