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Business Profile

Ambulance Services

Priority Ambulance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 8 I needed an ambulance to go to **************** in *********, ** (Tipton County). Priority Ambulance DBA Baptist Ambulance responded (and is the ONLY ambulance service provider for the county). *** trip was 9 miles.My bill is $6,117.56. ********** Blue Shield paid $577.06. That leaves me with a bill of $5,540.50.This is the only ambulance provider in the county. *** Tipton County Resolution that selected this service provider states that "fees shall be reasonable" and again states "reasonable" and "competitive." *** insurance provider said the expected in network fee is around $800. What is considered reasonable and competitive? Is over $6,000 for a 9 mile trip reasonable? *** insurance provider said they can't do anything because the provider is out of network. (*** hospital system is in network. *** ambulance uses the Baptist name and logo, which is deceiving as it leads you to believe that they are an official part of the ******************* System, but they are not.)

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/23/22 I was transported one-way via Priority Ambulance from Yavapai ************************East to Dignity **************************************** in ********, **. I was not given a quote from Priority Ambulance as to the amount charged for this service. I later received a bill from Priority Ambulance in the amount of $2323.15. I called my insurance, Aetna to ensure they received payment. I learned that Priority Ambulance has a contract with Aetna and they paid thee allowed amount of $1914.67. I called Priority Ambulance informing Priority Ambulance that this was paid by my insurance-they claimed to NOT have a contract with my insurance-despite my insurance stating they do and they are attempting to collect on a debt that was already paid for by my insurance. I asked them to resolve this with the insurance company and they stated it was not their policy to communicate with insurance companies. It is illegal to pass on the remainder of a contracted rate to a consumer. This should be a write-off for Priority Ambulance. I received the collection notice on 6/20/23.

Priority Ambulance is NOT a BBB Accredited Business.

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