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Business Profile

Ammunition Supplies

BulkAmmo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition Supplies.

Complaints

This profile includes complaints for BulkAmmo.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BulkAmmo.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BulkAmmo.com

      10475 Crosspoint Blvd Ste 250 PO Box 2687 Indianapolis, IN 46256-3387

    • LuckyGunner, LLC

      448 N Cedar Bluff Rd # 201 Knoxville, TN 37923-3612

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased remanufactured ammo instead of regular ammo. I realized this once I got my email confirmation 2 minutes after placing the order. I called customer service immediately and was refused to cancel my order due to same day shipping policy. In a matter of 5 minutes if you refuse to cancel an order and give that useless excuse, seems like shady business practices and bad business overall. Order *********

      Business Response

      Date: 04/24/2023

      Good afternoon! I'm so sorry to hear you were not happy with your order experience! I looked up your order and communication and I see that your order was submitted on 4/21 at 1:41 PM EST and your email came in to us at 1:58 PM EST. Looking at the 3rd party fulfillment side of your order, I can see they started packing your order 1:45 PM EST (about 12 minutes before your email). Once they start working on an order and picking it off the shelves we cannot stop their process and cancel the order. In cases like this, I completely understand your frustration that you are unable to cancel the order. We pride ourselves on fast shipping and the majority of our customers expect same day shipping, but the only way for us to accomplish that is to streamline the picking/packing process and not allow cancelations to halt the fulfillment centers workflow. The only time we can make an exception to our "no cancelation policy" is when we are able to catch the order before the fulfillment team starts their process. If you would like more information on our cancelation policy, you can visit this link ************************************************. Again, I am so sorry we were unable to cancel your order. If you have any other questions please feel free to reach out to us at ****************************. 

    BulkAmmo.com is NOT a BBB Accredited Business.

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