Complaints

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• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered on ***** website to purchase specific items at auction through them. A 1965 topps football card set with a graded *** ****** and a 59 set with a graded *** *****. My total was about 4200 with the auvtion cost 5200 . I went on their website went to invoice paynebt clicked it paid my invoice when i geard norhing back i emailed them they said i didnt pay and they had nothing. I sent them proof of paynent. They then proceded to accuse me of circumventing their rulea and their payment process said i had to pay through invaluable. I told them no iregisteered and bid through thhem paid on their site the got snipoy said they were holding muly items even tbough the charge card matched my name my address ny shipping address and wenf right through . They then decided they wanted an id like 5 days later wjen i saw the wmail i sent it. They refunded my money and kept my items the 65 topps set is worth 10k the 59 set probably 7k minimum im out 12k bevause they got got accusational incorrectly i may add and i want hacing it i want my cards i ll swnd then their 5k or i want ********. They are horrivle rude and it is honwstly against the practices of aucyioning in ******* im not lettibg it go.

  Business Response

  Date: 11/29/2024

  This was sent to the wrong email address.  Needs to go to *********************************

  Business Response

  Date: 12/26/2024

  This is not a legitimate complaint. This bidder has no right to perceived loss of profits. They did not follow the required terms and conditions that they agreed to when registering to bid in an auction. Please dismiss this complaint.

  Business Response

  Date: 12/31/2024

  ******** ******* participated in our 8/1/2024 auction of the **** ******* ******************* Session II. Upon registering to bid with us, buyers agree to our terms and conditions, which include that any invoice over $5,000.00 will require confirmed funds. Confirmed funds include personal check, cashier's check, or ACH/bank transfer. Our auction invoices are invoiced through Invaluable, an online payment system provided via our auction hosting service, that allows for online payments in accordance with our set auction payment terms. This means that the payment processor provided will not allow buyers to pay any invoice over $5,000.00 with a credit card online. 

   

  Upon receipt of the invoice, ******* somehow accessed a very old payment link on our direct website, *********************************, and paid via credit card despite our terms. Subsequently, we reached out and let them know that our terms do require confirmed funds to make the purchase due to their invoice totaling $5,397.52, and while we are unsure how they were able to access the old link on our website to bypass the provided payment terminal and pay for their items with a credit card, we were willing to accept that payment as long as they could provide proper identification and verify that the items were indeed paid for with a card belonging to *******. 

   

  ******* then became irate and aggressive with multiple members of our staff, refusing to provide identification. We gave ******* a deadline to provide identification and explained that failure to do so would result in our refunding of the payment and the cancellation of the invoice. We also explained to the buyer once more that when registering to bid with us, they are agreeing to adhere to our terms and condition of sale, which include our right to cancel a sale/invoice at any time. 

   

  We were not provided with verification of the buyer's identity within our given deadline, so ******* was refunded their full payment and their invoice was cancelled on 8/12/2024. We again explained our terms to the buyer and informed the buyer that they were no longer allowed to bid or purchase with ****** Auctions due to a failure to verify their identity as well as adhere to the terms agreed upon when registering to bid. 

   

  ******* did provide verification of their identity after the given deadline, but their invoice had long been cancelled and their payment had been refunded. Payment of an invoice is expected within 10 business days post-sale and after much communication back and forth with the buyer arguing against our terms, we did not receive verification of their identity until nearly 20 days post-sale.

   

  Please let me know if you need any additional information from us.

   

  Happy new year!

   

  Kind regards,

  ******