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Business Profile

Asphalt

Armor Asphalt Paving and Sealcoating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

This profile includes complaints for Armor Asphalt Paving and Sealcoating's headquarters and its corporate-owned locations. To view all corporate locations, see

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Armor Asphalt Paving and Sealcoating has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A completely new asphalt driveway was installed at my home by Armor Asphalt in fall of 2021. A small area started flaking off last summer because asphalt was installed too thin. I have politely called, texted, and e-mailed the business dozens of times with some response in beginning: "We will be over next week to fix it." Then, "Sorry we didn't get to it, but we'll be over soon." Over the past several months, there has been no response at all.I just want the spalling area fixed.

      Business Response

      Date: 07/26/2022

      We will repair on the 5of august *** failed to mention that we where giving him a free seal pay becuse the tree guys damaged his driveway and we were going to repair for a sun but we could not get to it last year and this spring we where just going to repair and Sealcoat for no charge for him to wait for our service but I will be out bot hte 5 to repair and Sealcoat driveway thanks you 

      Customer Answer

      Date: 07/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me if they do indeed show up on August 5 and complete the repair and seal coating.  I will give them a glowing review at that time if they do as they have promised. Lets see what happens.


      Regards,

      *************

      Customer Answer

      Date: 08/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Hello *******,

      It was a perfect day for doing asphalt repairs, but the company did not show up today (as they said they would) or respond to phone messages.  This has been going on for about a year.

      Please re-open the complaint. 

      Also please give me a way to say that they did not show up again, even after promising the BBB that they would. 

      Thank you

      Al Merz  ************




      Business Response

      Date: 08/08/2022

      It was nice Friday but Im sorry had a doctors appointment sorry was thinking it rained Friday but that was Thursday thank you will do on Friday week of the 8th thank you 

      Customer Answer

      Date: 08/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      This has been the company's response for the last year: "We will be there next Friday." But they never come. I  believe they have found a way to game the BBB system by saying "We will be there next week" and then never showing up. They string the customer along until he gives up. I'm not giving up. I want the job finished that I paid for.  The blacktop was applied too thin (1/4") in one area and has peeled off and cracked elsewhere. Fix it and stop promising to be there next week.

      Regards,

      *************


      Customer Answer

      Date: 08/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Thank you for reaching out to them. The damage was not due to another company dropping a tree on the driveway. The damage was due to their new asphalt being 1/4" thick in the spot where it has flaked off - applied much too thin. Please keep the complaint open until they respond by coming to my house. They are very good at making promises to remediate the problem, and then making excuses when they do not show up. 

       

      If you recall, they said:

      1 - The customer neglected to tell you that we promised to install a free sealcoat. << I am ok with this if they would just do it, but it has never happened. They have been using this excuse for a year. 

      2 - We will be there next Friday << I've lost count of the times they promised to be here next Friday.

      3 - Sorry we caught ****** Doctor's ************ etc. << yet they continue to install at other locations

      4 - Sorry it rained << yet they continue to install asphalt at other locations

      Thank you very much ******* for your help. I am just an old guy on fixed income and need your help. I paid them $5200 and the asphalt started flaking off a few months later in one area.  I will be happy with any type of repair they want to make:  repair the thin spot, sealcoat, or whetever else... as long as they follow up and do it.

       

      Regards,

      *************


    Armor Asphalt Paving and Sealcoating is NOT a BBB Accredited Business.

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