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Business Profile

Auctioneer

Jackson's Auction & Real Estate Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28, 2022, I purchased a **************** Clock from Jacksons Auction and Real Estate Company, ***************************************************************************** for $600. I was the high bidder on their Invaluable Auction.On August 30, 2022 I received the following message from ***** at Jacksons: Anthonyd--Sorry I am just now getting back to you on this. It is probably easier for me to handle arranging the shipping for you on this clock, than for you to try and arrange 3rd party shipping yourself. I am meeting the owner of the downtown **** *** Store at the residence on Thursday morning, and could have him pick it up then. He will be in touch with you about shipment to *****. Thanks, ****** responded to his message the same day with ***** thanks I appreciate it. Look forward to hearing from them **** On September 9, 2022 I wrote them the following message: ************ had not heard anything so I called the downtown *** and they had not picked up the clock. Did I call the correct store? Thanks ******************* responded with the following message on September 10, 2022: Well--Right store, wrong location. They have a store downtown on Market, but I work with their warehouse and the owner (it's where they do most of their major packaging). I have been in touch with them, and they know to get ahold of you. Hopefully the box that it came in can be salvaged and used to ship it again (it might save you some money)? Let me know if you have heard from them. I test with them yesterday or the day before and your name was discussed, so you are on their radar. Thanks, ************* added ****--I think the problem was that I had packed the paperwork in the box that the clock was in, and they didn't know that, hence the delay. Sorry about that, I just didn't want it to be loose, and them lose it. ******* September 29, 2022 I had not heard from the *** store that he took the clock to so I wrote him the following message: ***** I hope you can help me out. Still nothing from ***** on the shipment of

Jackson's Auction & Real Estate Company is NOT a BBB Accredited Business.

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