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Business Profile

Auto Customizations

Stewart Design, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my windows tinted asking for all of the back windows to be tinted with 5% film and all the front windows to be tinted with 15% film. To include the front brow. Instead my truck was tinted with 20% all around and there were hairs under some of the tint. I was told that if I brought it back it would be made right and instead of making it right the owner and tinted agreed to fix the window with the hair and only the very back windows. So now I have three windows that were done correctly and was told there was nothing else that could be done to fix it.

    Business Response

    Date: 03/01/2024

      Shortly after this complaint was filed I spoke with ***** and he agreed to bring truck back for us to redo the rear windows with the correct film.  We are replacing the tinter we used  to tint *****"s truck with one who understands exactly what the customer wants done. I told ***** we will do whatever it takes to get this corrected at no cost .   This issue should be resolve next week schedules allowing.

Stewart Design, LLC is NOT a BBB Accredited Business.

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