Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention: ****** ***** Took the car to the shop for electric problem which a locksmiths told me they do the work. So i call them and i told them my car couldn't drive cause it wouldn't unlock. So they sent cook towel to get my car on the January 16 at 8:39 a,m. They didn't call back until January 22 and said the car was ready. So i went on and pay them $949.57. So when i got the key my car haven't been touch or work on so *****. He attended that my car have not been touch so he gave me a 10% off my bill. So I call them on the 31 of January and they was waiting on the part order. The car sit there foe a while and ***** order a lock cylinder for it. So I had to wait again. So ***** call on the January 5 2025 and that the car was ready and I told him that I could not come until the next day. When i get up there and check the car my door window was going up and down by itself. So the car still up there. So i'm out of $871.90

  Business Response

  Date: 02/07/2025

  The vehicle was towed in locked.  We had to use an entry kit to unlock the vehicle because the lock cylinder in the door where the key goes would not turn to allow the car to be unlocked.  After opening the car we found the lock cylinder was frozen up and the electronic door latch was bad.  We replaced the door latch and attempted to repair the door lock cylinder due to the fact that they are no longer available from the dealer.  We were able to get the lock cylinder to turn and reinstalled it.  Allowing the vehicle to be locked and unlocked.  

  There was a miscommunication on the first attempt of pick up that the car was finished, however it was not.  So ***** offered her a 10% refund for the inconvenience.  When the vehicle was attempted to be picked up the second time, the refund was given and the customer tested the lock with the key and the part that we attempted to repair failed and would not spring back to neutral position causing the windows to operate, which is a standard feature on the vehicle.  They left the vehicle so we could attempt to find a solution.  After much research we were able to locate an aftermarket lock cylinder for the vehicle.

  I spoke with the customer this morning and informed them of this and that we would order it and install it at no charge and that the car should be ready on Monday.  They stated that they were ok with this solution.  I also informed them that due to the age of the car lots of parts are no longer available and options for repair are limited and we are doing everything we could to help them out.

  Customer Answer

  Date: 02/07/2025

  ***** called me February 7 and said that they have to order regular key to my car. That's what I have been saying that's  something wrong with the remote. Now the car will stay a little longer  and the part arrives.  He said he will call me Monday. So I  have to pay someone to take me to work like I did last weekend. I really don't think that they touched my car because my car seem worst then it was. Br blessed and thank you for everything 

  P.s i just want them to take care of my car. 

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  ***** called me February 7 and said that they have to order regular key to my car. That's what I have been saying that's  something wrong with the remote. Now the car will stay a little longer  and the part arrives.  He said he will call me Monday. So I  have to pay someone to take me to work like I did last weekend. I really don't think that they touched my car because my car seem worst then it was. Br blessed and thank you for everything 

  P.s i just want them to take care of my car. 

  
  
  Regards,
  
  ***** *******

  
  

  Business Response

  Date: 02/10/2025

  The customer was already told that there is no option to get the remote working.  As stated in my previous response, we found an aftermarket door lock cylinder with a key online that we have already ordered and agreed to install for no charge to the customer.  The part is supposed to arrive today.  The vehicle has been sitting inside our shop taken apart and waiting for the new part till arrive since the 7th.

  Customer Answer

  Date: 02/11/2025

  Yes, i did talk to ***** about the windows when I went to get my car on 2/6 and he told me that the windows was supposed to be doing that, I gave him the keys. Later that day ***** called to discuss about my car, but I didn't understand so I asked if he could talk to my boyfriend and tell him.  He agreed. After talking to my boyfriend I was told ***** transferred the remote to a regular key and I am ok with that as l9ng as I can lock and unlock my doors.  ***** never told me, that with my car being an older model the parts would be hard to find. He knew what kind of car I had prior to dropping it off, if it was difficult to fix, that should've been the time to say so but he didn't. So I assumed they could fix it. 

  I called today 2/11 to check on my car talked to *****. He stated the part came in yesterday at 4:30pm and they are working on it and will call me back when they are done. 

  Be blessed