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Business Profile

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The Handlebar Indy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this entity because it is storming in my area and I want a refund. I have a reservation for 7pm (July 14th). I booked on July 12th (they said policy states I can cancel/rebook for another day 7 days out but that would not have been fair for me). I want a refund but they will not provide it. I offered to rebook but I would need to speak with my group to verify a date that is fitting for us all. You cannot talk to this business via phone as they only text. I advised that I want a refund for now and I will rebook once I get a set date. They refused. I have text messages. There policy online under FAQS does not state they cannot refund which is why Im asking for one. They advised that even though we are outside, we will be covered. I dont want to be out in the rain even if there is a potential of rain. I dont care if its covered. I would rather rebook myself for another day. Its $54.99 but that is my money. I dont see a reason why it cannot be refunded so I can book on my own. Thank you!

The Handlebar Indy is NOT a BBB Accredited Business.

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