Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****************. On January 1st, **** I ordered a ticket to reserve a spot at The Basketball Leagues (TBL) Draft combine. The combines date was set for February 3rd, **** at 10am. By January 10th, I figured out I could not go to the combine due to another job offer somewhere else that I accepted. I then reached out to the president of the basketball league (***********************) about a refund. The refund is worth $241.94. He let me know that I wouldnt be able to get a refund until after the camp, then they would help. I waited up until Sunday, Feb. 3rd to reach back out. He told me to email him at *********************************** and he would send it to the accounting department. On Wednesday the 6th, I then asked would there be an email for confirmation of the refund. He agreed. I still havent receive anything and its Friday. He even viewed my message and didnt respond. So I then took it a step further and reached out to the *** of TBL (*************************) to see if she could help move the process faster. Unfortunately I still havent got a response even though they both are active on social media. I have screenshots showing times of communication and also what was said between Mr. * ***************** and myself. More contact info on the TBL : ************ **********************************

  Business Response

  Date: 02/10/2024

  This young man contacted us & as a matter of policy we state we do not do refunds (we have limited spots & each reservation takes a potential spot from someone else)

  Due to his unique circumstance we agreed to refund after the event (note event brite doesnt pay out for a week after the event)

  He understood this & wrote an email (that went to my junk mail) on Tuesday (again hadnt seen it) then sent an IG message on Wednesday that I read while driving in ???? & because I did not respond immediately after reading it (something that is virtually impossible to do with the hundreds of messages I get daily via, text, email, 3 IG accounts, 3 FB accounts, 3 X accounts & Linkedin) he turned us in to BBB Thursday 

  We got our payout from Eventbrite Thursday & applied for a refund (he acknowledged receiving it) Friday

  He will receive his payment from them in 5-7 business days per Eventbrite processing policies 

  We have had thousands of young men come through our combine system & 0 BBB complaints until this

  for Your records this is the note that accompanied the refund 

  Hello Eysan Wiley,
  
  Your credit will be processed within the next 5-7 business days. Please note that Eventbrite offers an official refund request process through their platform to streamline transactions. Initiating refunds via Instagram direct messages is not only inappropriate but also disrupts the standard refund procedure, potentially causing delays in processing.
  
  Regrettably, your refund was delayed due to your failure to utilize the designated Eventbrite platform for requesting refunds. We urge you to adhere to the Eventbrite payment and refund system provided to expedite the processing of your credit/refund.
  
  In our 7 years of operation, we have consistently honored refund requests through proper channels and find it disheartening that your attempt to seek resolution via Instagram DMs, rather than the established system, has resulted in dissatisfaction. Moreover, it is concerning that you have reported us to the Better Business Bureau without exhausting proper communication channels.
  
  We encourage you to use the appropriate channels for future transactions to ensure smoother processing and satisfactory outcomes.

  From our perspective this matter should be marked satisfied & closed

  Customer Answer

  Date: 02/11/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Eysan Wiley