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Business Profile

Blinds

Zinga's Blinds, Shutters, Draperies

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Zinga's Blinds, Shutters, Draperies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zinga's Blinds, Shutters, Draperies has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2019 $4000 Missing end cap Lifetime warranty issues Additional cost over what is on documentation signed for purchase No questions asked warranty?

      Business Response

      Date: 03/22/2024

      *****'s has spoken with this customer multiple times to explain the warranty and fees associated with the service request and shipping. *****'s warranty is clearly stated on the contract and states: "Zingas normally charges $85 for a trip charge to remove the blinds and an additional $50 to wrap, pack, insure and ship blinds. This will vary on the size and quantity of the blinds." This was the "normal" fee in 2019 (5 years ago) and our current service fee is $150. In our warranty, *****'s pays for the replacement or repair of the defective shade and the customer is responsible for the service and shipping fees. Most other companies in this industry would not pay for a new shade or repair after 5 years. In addition to being transparent with our warranty, this customer voided their warranty by removing their shades to have windows replaced and reinstalled, this work was not done by Zinga's, which voids the warranty and caused the end cap to fall off. Zinga's is still offering to honor their warranty and replace the end cap for free (this is in process) and we are offering to pay for the repair or replacement of the shade if the customer will pay the service and shipping fees. This customer has the opportunity to get their shade repaired or replaced for a total of $150 (service fee to assess the problem), Shipping to the manufacturer and a $45 return shipping fee. This will cost them approximately $200-$250, which is greatly reduced from an estimated $600 cost of a new shade or blind if they had gone with another company. *****'s has made every effort to help this customer, in return the customer was belligerent on the phone with our team members, yelling at them, cussing and called them "worthless". This customer is not obligated to use our warranty, this is a service we offer our customers if they choose to hire us. Our options have been explained to the customer and we will be glad to provide them with a warranty service if they will pay the associated fees. 

      Thank you,

      Zinga's Management

    • Initial Complaint

      Date:06/22/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      contract signed & date purchased 3/20/23 installation April 27, 2023 2pm. On day of installation it was noted that the blinds in the living room where unlevel and pointed out to installer. He attempted to fix and was not successful. Contacted the company on 4/28, 2023 2:28pm to let them know we were not happy with the installation and quality of the blinds. They asked me to send videos via text to ************, which I did showing how the top down bottom up (****) blinds get caught and require manually tilting them to move up or down. The large faux wood blind in the Main Bedroom was bowed.May 9th I texted asking for a follow up May 10th they texted back asking me to send close up pictures of the issue, which I did. They asked me to raise the blinds up until they hit the top and continue pull which would reset the blind and correct the unleveling. I did this and it did not fix the issue. May 11th & 12th they replied to the text and said they would get it to quality assurance. May 15th they sent a text confirming a home visit on 5/18 8-9am. I confirmed.May 18, 2023 8am *****'s rep came to take pictures, spoke with management on the phone while in our home and we were present and expressed the **** blinds were not measured correctly. May 26th received a text that they reordered the faux wood blind and they would let me know when it would be delivered to our home. June 2 I texted asking for an update on the **** blinds June 5th they texted that they have the faux blind and would like to come 6/15 **** to install. I confirmed the appointment June 11 I texted to let them know one of the **** blinds ropes/strings broke and now doesn't work June 12 they responded and asked which blind, I clarified and sent photos June 14th I texted that on the last visit the man remeasured all the windows and phoned a manager and they decided they were measured wrong and needed replaced. Would they be replacing the ****. June 15 the rep came and replaced the faux blind in the main bedroom. He and my husband both looked at all of the **** blinds on the first floor. The rep got on the phone again while in our home and spoke with a manager. They stated that the blinds needed replaced. June 19th 10:37am I received a call from the sales rep, she had received notice that we were not happy with the quality and usability of the blinds purchased. She asked who had been to our home. I said I didn't know the reps name, and hoped that she could find who was there and the notes taken at the time of the visit. She too said she need to get with quality assurance and get back with us. June 21 4:40pm I texted and asked for an update June 22nd. I texted to let them know we are still unhappy and very dissatisfied with the blinds installed, the quality of the work, broken blinds and not getting any response to our concerns. I asked if someone could come and remove the **** blinds and issue us a refund. I received a return text that stated, " unfortunately we cannot", but they will reach out to the sales rep for an update and sorry for the delay. I then responded we will file a complaint with BBB.

      Business Response

      Date: 07/24/2023

       

      Thank you ******* for bringing these issues to our attention. Our Director of Sales has been in touch and worked through a resolution with you. We are glad that we could come to a resolution and provide you with shades for your home.

       

      Thank you,

      Zingas management

      Customer Answer

      Date: 07/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***************************

    Zinga's Blinds, Shutters, Draperies is NOT a BBB Accredited Business.

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