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Business Profile

Business School

PJ's College of Cosmetology, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PJ's College of Cosmetology, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PJ's College of Cosmetology, Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended this college for over a year. All of my schooling was paid for with my fasfa money (grants and loans). I decided to leave the school in November 2024 and had a zero dollar balance when I left. Under my contract I signed, I would be charged a 150$ drop fee. I was sent a bill for 4700$ and they refuse to give me any documents or an itemized bill statement. When I go to the ************* location, the director and enrollment person cannot tell me anything or answer any questions. All they can say is I owe 4700$ out of no where. I then was allowed to request a transcript in person and paid the fee but since have not received the document or anything from them.

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2021 was my third year at PJS . I went for the nail course which I didn't have the teacher majority of the time.. I went to aesthetics course which we lacked a lot of necessary learning materials, when I was enrolled . My third I was asked to come back for my junior instructor which I did. I was getting paid an hourly rate and they took out federal grants to pay for my schooling, which was supposed to be the cost of the school totally as in my contract. Unfortunately now they're saying that I owe them almost $900 and I can no longer get my license and or finish my school at a different school. And this credit is also on my credit report . Making my credit lower . I stopped going to the school because I was being bullied by the nail teacher. At that point I moved to a different location which they were forcing me to work, which is not allowed by the rules. This is very disheartening, and there is a lot of background that doesn't get told many students are taken advantage of, and majority of the teachers lack of motivation to even be teaching. The teachers basically told you that they're ************ you get a license you'll learn everything in the real world.

      Business Response

      Date: 12/12/2022

      Thank you for letting us know of this complaint. We have already responded to this matter though another agency. It is the student's choice if they choose to withdrawal from the program however it can result in a balance due. We offered to assist this student, but she was not happy even after being afforded the chance to change locations. Our programs following standard curriculums with both practical and theory work. 

      Customer Answer

      Date: 12/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************

       

      i was bullied into another location. And forced to do services for the school to recieve  payment because the student had to leave. There was no instruction on what I was doing . I did a full set of nails Which is actually illegal by the board rules. The tuition was the AMOUNT OF MY GRANTS. So why would I owe anything. And I was also being paid an hourly wage. How could I possibly owe.

    PJ's College of Cosmetology, Inc. is NOT a BBB Accredited Business.

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