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Business Profile

Cell Phone Equipment

Hot Pepper Mobile Phones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* Hot Pepper phone through Q-Link June 23, 2022. In August 25, 2022 I began to have issues with charging the phone. I tried five to seven other USB cords hoping to charge the phone. It would not connect unless I push the connector in hard. I proceeded to call QLink customer service they then informed me that I needed to contact Hot Pepper to let them know what the problem was because the warranty for the phone. I spoke to a customer service member at Hot ******************** that Monday but due to me not having the phone with me I had to call the next day. After explaining the situation they had me go through a hard reset but that did not repair the connection issue for charging the phone. I was then told that they did not cover manufacturing issues with the phone. I then asked to speak to a supervisor they refused to allow me to do so by telling me they were busy on another call I said that I would wait they would not allow me to do that. I called again and spoke to another person they told me it was a charge cord issue. I said if it was an issue it would have charged with another cord. I asked again to speak to a supervisor they continue to refuse to allow me to speak to a supervisor. I called once more and asked to speak to a supervisor and that I would wait on the phone. They only allow me to wait a few minutes proceeded to tell me a supervisor would call me back but they never did. I'm frustrated that a phone less than three months old has issues and I'm expected to eat the cost of a new phone that has flawed manufacturing issues. The so called cord issue the charge cord included with the phone charges other items that has the same connection.

Hot Pepper Mobile Phones is NOT a BBB Accredited Business.

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