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Business Profile

Coffee Shop

Tea's Me Café Indy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

This profile includes complaints for Tea's Me Café Indy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tea's Me Café Indy has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24, 2023 I placed an order (#*****) with Tea's Me for which I paid $76.25 using my bank card. I purchased all items except one as Christmas gifts. I ordered a specific t-shirt for myself--the one captioned "ThirsTea" online ($25), but I instead received the one captioned "More Tea Please" (still in original package). The scripts are different on the shirts. Born and raised in ************, I patronize this cafe when I visit family still living there.On December 9, 2023 I called the 22nd St location and reported the issue to ***** and provided my contact information. He said he would relay the information to ********************* via email. No one contacted me so on December 11, I left a voicemail message on the Tea's Me contact line and also emailed *********************, whose email address is on the order form. Her email to me stated that she remembered my order, had pulled the t-shirt, and would send the correct t-shirt if I returned the shirt I received. Before I could respond to question why I would be responsible for shipping costs when Tea's Me made the error, I received a call from "Char", who identified herself as a Tea's Me representative responding to my voicemail. She told me to keep the shirt I have and promised to send me the shirt I ordered. **** later left a message on my phone saying she had misplaced my address, so I provided the info to her again. A couple months later I called 22nd St re: the shirt & was promised resolution ["Terin" did not recognize the name "Char"]. Nothing came of the call to Terin. On January 18, 2024 an individual named "Von/******?" took my information. On March 14, I left a message on Tea's Me website and on March 25, I emailed *********************. I received no response to date. For over 4 months I have received nothing but empty promises. Former WNBA player ****** Catchings owns the cafe.By the way, the shirt sent in error is still in its original packaging and has not been worn or used in any way. It is not what I ordered.

    Tea's Me Café Indy is NOT a BBB Accredited Business.

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