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Business Profile

Collections Agencies

Citation Collection Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Citation Collection Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Citation Collection Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Citation Collection Services attempted to collect $129.32 for parking violation. If I didn't comply I would incur further fees or collection attempts. The license plate referenced in the mail is for a non-operational vehicle.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive an letter from the Collection Agency for a parking ticket that i was not aware I had. I called them to dispute the claim, I was told to do so online and i did. I haven't heard from them in a month, I called them and the lady told me to email them to drop the citation, so i did. NO email or phone call from them in about a month I called again, I was told to do a second dispute since they claim they did not get the first one, so i did. Again nothing happened, i called again and they email me after stating that i am responsible for the citation. To get it over with i decided to pay until i saw late fee and that was not fair. I called them to see about the late fee and why was i send to collection without being contacted or send a letter prior to pay. I asked for proof of contact prior to be send to collection, she said she does not have it. When i requested the number from the people that hired them to collect i was told they don't have it. All in all nothing was provided to me besides this letter and photo of my car.

    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received a bill for $85 for a resident park permit violation in the city of *********************** on 9/28/24. We were not in **************. We do not live in **************. We do not drive through **************. We can only assume this is a scam but it is disconcerting because they have our address and car license plate number.

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill on April 1, 2024 from Citation Collection services for $75. It reads to avoid further fees or collection attempts, to pay the unpaid parking citation. It is a ticket from the ****************, ** which reads was issued on 1/13/24 & list date 3/20/24 (which I dont know what list date is referring to) for a NO PARKING AREA. I do not live in ******** but I was there on 1/13/24. I did not see a NO PARKING ************ was not a ticket on my car prior to me driving away. I called & spoke to a representative of the citation collection services on April 3 , telling her that I was unaware of a ticket until I received this letter in the mail on April 1. She stated that since I did not pay the ticket within the last 60 days that the city of Columbia sent me straight to collection services without prior knowledge or warning. She recommended me to go on the website & file a dispute, which I did & to contact City of Columbia parking. I also spoke to someone from city of Columbia parking & she gave me an email to forward my concern, which I did on April 3. I received a response that said once Im sent to collections there isnt anything they can do. Im frustrated that not only was there NOT a ticket on my car, but that I did not receive a follow up warning or bill in the mail from the city of ********. Is this a typical process to go from a ticket straight to collection services? They also responded in the email that on the back of the ticket it reads that this may be your only warning. Well if there wasnt a ticket for me to read, how would I know that? I offered to pay the original amount but they said I have to pay the fee of $75 to collections. This doesnt seem like a fair process. Please, help. They do have a picture of my car with a ticket, but there honestly was NOT a ticket at the time I got to my car. Again, does this warrant for them to send me to collection services without at least 1 warning or bill in the mail? Thank you for your time!

    Citation Collection Services, LLC is NOT a BBB Accredited Business.

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