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Business Profile

Computer Parts

JacobsParts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for JacobsParts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JacobsParts, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • JacobsParts, Inc.

      5601 Fortune Circle South #B Indianapolis, IN 46241

    • JacobsParts, Inc.

      973 N. Shadeland Avenue, #286 Indianapolis, IN 46219

    • JacobsParts, Inc.

      7922 Zionsville Rd Indianapolis, IN 46268-1649

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I have contacted ****** regarding this matter and was informed that they agree with me and will refund the shipping charge I paid and file claim to the seller. A honest seller would have honered the deal and paidthe shipping charge and filed a claim with the shipping partner -UPS

      Regards,

      ***** ******


      Customer Answer

      Date: 09/13/2024

      The complaint can be closed out because ****** has agreed to compensate me for the shipping and they will file claim from the shipper. As per ******, it is the shipper's job to file claim to UPS. 

      Customer Answer

      Date: 09/17/2024

      From Amazon

      Hello,

      We're writing to let you know we processed your refund of $49.82 for your Order 113-1220726-3210655 from JacobsParts.

      You may close complaint, Jacobs Parts refused to do the right thing, Amazon did.

      Business Response

      Date: 09/12/2024

      This order was shipped promptly with *** Next Day Air shipping, however based on the *** website, it appears that the package encountered some delay as a result of an emergency or severe weather.


      "On the Way
      Delay: Emergency Situation or Severe Weather
      **********, **, *************
      09/11/2024, 8:00 A.M. "


      More details from *** state the following: "Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates."


      Unfortunately, we are unable to offer refunds for delays due to force majeure. Customer may return the order for a refund within 30 days of receiving it.

    JacobsParts, Inc. is NOT a BBB Accredited Business.

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