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Business Profile

Computer Repair

A+ Affordable Computer Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint : I took my custom-made computer to the above business 5 months ago because the screen was broken. They charged me $250.00 and we agreed. However, before fixing the screen, I got a call from an employee of the business by the name of ******, who stated to me that he had inadvertently burned my motherboard. He informed me that I should go to the business so that we can hash it out. Upon arrival, he took full responsibility and said he would get me a replacement computer. Unfortunately though, the computer he wanted to replace with mine was just a common basic computer that could be seen everywhere. I informed him that I was disappointed and displeased knowing that a special custom-made computer that I bought for my daughter would no longer be available to her. I said I would accept the basic one just in order that we can get to a consensus and some type of resolution but on condition that I would no longer be liable for the $250.00 that they originally charged me to fix my custom-made computer. To them, that was unacceptable and thereafter, they decided that they would instead try to get me a motherboard, fix my custom-made computer, and I pay them their $250.00. I said that was absolutely fine with me. After one month of fruitless search, they came back to me and indicated that they were not able to get a motherboard for my custom-made computer and that I should go to back to their store to figure out a way forward. I went to the store and upon arrival, they proposed to me again that I should take the basic computer but must also pay them some money. I said I was not prepared to do that. The boss informed me that since I was not ready to pay their service fees, I should leave the store without my custom-made computer that is still with them and damaged, and nor do I get the basic computer that was meant to serve as a replacement. Hence, I decided to reach out to your office to see if you can resolve this deadlock. It is more than 5 months now and counting, my daughter has been denied a computer as a result of their professional misconduct.

A+ Affordable Computer Doctor is NOT a BBB Accredited Business.

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