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Business Profile

Contractors Equipment

MacAllister Machinery Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****** ***** and I had a Kubota B7610 in for service last year and last week.The first time; the front axle was grinding at odd intervals and it felt as if a gear may be stripped/worn/separated. I brought it in for service and after a few weeks called to find out my tractor never had a ticket entered. I called three days in a row until my tractor was located. Once it was located; a seal was replaced. The cost was around $1200.00.The same issue occurred this year so I took the tractor to your headquarters and the work was completed at a cost of 3K. I picked it up at 4pm on 3/21 and yesterday 3/22 I started the tractor and used it for approx. an hour. The front end sounds horrible and it sounds as if there is more extensive damage than before it was repaired.. I was only in 2wd; never shifted to 4wd, and was only towing a small wagon.I have over 4K invested in repairs at the ************* repair shop located on ****************. The tractor has been at your shop in excess of two months over the past 24 months, the costs continue to increase and Im not sure how to proceed. I am concerned that a proper diagnosis was not completed the first time I brought the tractor in which could have further damaged the axle/gearing. I know your company is reputable and these are not always easy problems to fix; however; I would like to know that I can bring my tractor back to have this issue resolved at no extra cost with additional oversight to the problem. I am emailing this to multiple points of contact on Sunday March 23rd 2025 and would like a response by EOD March 27th, 2025. Please take into consideration that I dont have great access to a trailer, travel for work, rely on this machine to maintain my property, and I'm in the prime season when it is most needed. This inconvenience is now incredibly frustrating and impactful. Thank you for your consideration.****** *********************************************** 3/31: No follow-up from Macallisters.

    Business Response

    Date: 03/31/2025

    I received and read this complaint this afternoon and will investigate immediately.  

    *****

    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ****** *****

MacAllister Machinery Company, Inc. is BBB Accredited.

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