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Business Profile

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Fancy Fortune Cookies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for customized fortune cookies for my upcoming baby shower on 9/25/22. I received my package 9/30/22 and was so excited about receiving my package, however, the design I received is not the design I chose online. It does not look anything like it is advertised online. It doesnt have the chocolate drizzle, its just plain. I emailed the business twice with no response. Given that my baby shower is coming up, resending the correct product will not come in time. An acknowledgment/apology with partial or full refund should be reasonable from this business.Please advise.

    Business Response

    Date: 10/06/2022

    The drizzle option was not selected at checkout. The customer emailed at 6:15 PM on 9/30. An emailed response was sent the next business day, Monday, October 3rd. Under the picture it states the cookies are shown "with the drizzle option". Screen shots are attached as well as the customers invoice where they declined any sprinkles or drizzle, selecting only Milk, Dark, and White chocolate dipped cookies.

     

    Thank you,

    ****

    Customer Answer

    Date: 10/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
    I did NOT receive any correspondence from this company, there response is inaccurate.! In addition, there was not an option online regarding adding drizzle, given that the image reflected differently. No need to pursue this complaint any further. I am displease with lack of communication regarding a customer complaint from this company. Bad business.

    thanks and have a beautiful day.
    Regards,

    *************************************


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