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Business Profile

Credit Card Equipment

Wise Payment Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Equipment.

Complaints

This profile includes complaints for Wise Payment Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wise Payment Systems, Inc. has 2 locations, listed below.

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    • Wise Payment Systems, Inc.

      9963 Crosspoint Blvd Indianapolis, IN 46256-3391

    • Wise Payment Systems, Inc.

      9865 E 116th Street #800 Fishers, IN 46037

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had $847 in my account I sent my daughters $200 and I should have $ $177 left in my account.. I called wisely card to let them know! And they have not put my money back in my account yet

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to formally lodge a complaint against Wise for a payment error and subsequent lack of response, which has caused significant inconvenience and financial loss for me.My name is ******************* (English name: *************), a freelance translator. Recently, I completed a translation project worth 180 USD for a translation company, which used Wise to facilitate the payment. Despite the translation company providing the correct payment information to Wise, the payment was mistakenly sent to the wrong beneficiary name, causing my bank to reject the transaction.The series of events is as follows:The translation company confirmed they provided the correct beneficiary name, "*******************," to ****.****, however, processed the payment under the name "*************," leading to its rejection by my receiving bank.My bank contacted Wise four times, requesting them to correct the beneficiary name.Despite these multiple attempts, **** did not respond to the correction requests.As a result, the payment was returned to the sender, and I incurred a fee of 20 USD due to this error. The failure of Wise to respond and rectify the mistake has not only caused financial loss but also significant inconvenience, as the payment was intended to be received in a timely manner.Given the negligence and lack of responsiveness demonstrated by ****, I am compelled to escalate this matter. I kindly request BBB to investigate this issue and hold Wise accountable for their actions. I also seek reimbursement for the incurred fee and assurance that such errors and unresponsiveness will be addressed to prevent future occurrences.Thank you for your assistance in resolving this matter.Sincerely,

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An amount of $250 was unjustifiably withheld by Wise Payments **** since June, and despite the passage of an excessive 90-day period, we have yet to witness any progress or receive the funds in our designated account.Ninety days is an ample duration for conducting investigations, and it is both unacceptable and outrageous that even after this extended timeframe, we have not seen any resolution or indication of the funds being released. This situation has caused significant inconvenience, financial strain, and a severe loss of faith in the institution's ability to fulfill its obligations.Therefore, we sent an unequivocal notice to the institution, demanding the immediate release and transfer of the full amount of $250 to our account. We insisted that this transaction should have been completed without any further delay, and it was to be finalized no later than 12/1/2023: Friday. We made it clear that failure to comply with this demand would leave us with no alternative but to initiate legal proceedings against the bank to assert our rights and seek appropriate compensation for the damages incurred.

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase 8 website recently from a seller from oct 15 to oct 26,2023. The seller sent me payment request with payoneer. I used my wise card to make the payments. But after that the seller never provided the service. So i contacted payoneer to refund and they told me to open official chargeback with my card issuer then they will investigate the issue will be solved. So i filed for chargeback against the transactions but wise is delaying and filing for chargeback. After 5-6 days now they replied and told me that they can not file for chargeback against payoneer. On that hand payoneer is again and again telling me that to resolve the issue i must file for charge back. So they are actually playing with my life saving and not trying to help at all. Please ask them to file the chargeback so that **** can start investigation on the transactions and i can get justice. The transactions i filed to chargeback is below: ********** ********** ********** ********** ********** ********** ********** ********** My mail: *************************

    • Initial Complaint

      Date:06/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a Wise card late March '23, it said it would arrive in April, to which I got another email saying it would be later - April 25 '23, to this day I still do not have a card. I contacted **** on May 30 regarding this, after several days and no response, I sent another message and they said I can order another one, I said I do not want another one, I would like a refund, to which they keep saying I can't get a refund. Sorry but poor customer service, no product and I have asked repeatedly for a refund and they say no. It's not much money but it's the point, crappy service and being told I can't have a refund is not good customer service. I want a refund.

    Wise Payment Systems, Inc. is NOT a BBB Accredited Business.

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