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Business Profile

Credit Cards and Plans

P & G

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a prepaid master card used for ************** to load with reward money to me as a service tech. This card has been loaded two different times. I used it one time for a vrbo rental in ga mountain trip. The second time it was loaded was feb 2023. I called northlane to check the balance and they wouldn't talk to me because my address and email were incorrect. This went on for a few weeks. I sent in my proof to have my address changed back and found out my card was hacked with a one cent balance on it. they issued a new card with the one cent transfered. i filed a fraud report march 3rd and faxed it in. march 18th the fraud report was finished. They credited me with 145 dollars back. I have tried for for at least a month and a half to receive a fraud report with no luck. They claim they have mailed and emailed it multiple times. I need some help with this and not sure what to do. I lost ******* dollars and they refunded ****** back. I did learn thru there employees my card was hacked thru there mobile app. I have not used there mobile app and didnt know anything about this service. I feel like they are giving me the run around trying to run this out of time. Thank you for help ************************* ************.company name is northlane master card. **************.

P & G is NOT a BBB Accredited Business.

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