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Business Profile

Credit Union

Financial Center First Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Financial Center First Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Financial Center First Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/19/2024 AUTO LOAN PAYMENT WAS MADE TO FINANCIAL CENTER *********************** LOAN WAS TRANSFER TO *********** PO BOX 819 ********** FINANCIAL CENTER DID NOT TRANSFER THE PAYMENT TO ***********.

      Business Response

      Date: 04/28/2025

      Thank you for notifying Financial Center of the complaint from Mr. ************* In order to protect our member's privacy, we have responded directly to Mr. ************* Thank you!

    • Initial Complaint

      Date:03/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with financial center first credit union, I do not have a contract and the did not provide me with the original contract as requested.

      Business Response

      Date: 03/15/2024

      Thank you for making Financial Center aware of this complaint.  In order to protect our member's confidential information, we have responded privately to this complaint via mail.  Please let me know if you have any questions.

       

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/17/2023 I spoke to the bank to inquire about an overdraft line of credit I applied for and also overdraft protection. I started with 2 chats that were disconnected. Then decided to call. When I called the agent placed me on hold than came back without account verification and advised me that my line of credit wasnt approved. Keep in mind he never verified or even asked for any account information. Which leads me to believe that this institution gives information on accounts without verifying they are speaking to the customer which goes against CIP regulations for banks. I advised a supervisor and she simply said she would listen to the call. Also, if I were being denied credit the bank never informed me until the agent incorrectly provided information without verification. The bank never stated courtesy overdraft protection is provided only if credit approved. I was sent an email 8 months ago stating I have to have account for 6 months the supervisor states its upon credit approval. Which is not in the disclosures. The bank went against federal regulations and I have legal right to *** but I will settle if I am provided a fair resolution. I look forward to hearing the banks response.

      Business Response

      Date: 09/05/2023

      Thank you for the opportunity to address these concerns.  In order to protect our member's privacy, we have mailed a response directly to the member.  

    • Initial Complaint

      Date:04/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to send money to a different account and the back will not help me do so , they put me on hold and never come back to the phone. They sent me a check but they wrote it out to the wrong name and they arent trying to help resolve their mistake.

      Business Response

      Date: 05/01/2023

      Thank you for the opportunity to review this complaint.  Financial Center has reviewed the interactions with the member and will resolve the matter directly with the member in order to protect his privacy.  

    • Initial Complaint

      Date:03/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all, this financial institution was offered to me by a former employer, whilst in the process of moving here from **. Unfortunately, I just remained with them, far past the time I shouldve switched. Since they call themselves small, they have absolved themselves of keeping up with modern technology. Anyway, I found another institution that fit my needs more appropriately. Since its close to impossible to speak with anyone without going in, I set aside time to go speak with an accountant specialist. While speaking with her, I was told that after getting a cashiers check, effectively making my account $0.00, that my account was closed. Unbeknownst to me, it was still active, and I had apparently let a couple of autopay bills slip through the cracks. So next thing I know, ** being contacted via mail that my account has been overdrawn and is $700.00 is the hole, and they are turning it over to a collector. They stated they had reached out before, but I had never gotten a single notification, e-mail, or physical mail of any kind. So, I immediately started calling the number given, and would be sent to a voicemail on every attempt. I would leave long, detailed descriptions of what I was needing, and what the issue was, but to no avail. I received another notice stating that because Ive not done anything about the debt, they were turning it over to a debt collector, and listed the same number as before, that *** attempted to call multiple times. So I continue to call this number, again, without a single response. I would like to get this resolved before my credit is damaged due to their negligence. Half of what I owe is from multiple $35.00 overdraft fees, for very small amounts withdrawn. Please let me know what I can do.

      Business Response

      Date: 03/26/2023

      Financial Center has reached out to ****************** in order to resolve this matter.  We appreciate the opportunity to address the concerns raised.

    • Initial Complaint

      Date:10/06/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having an extremely difficult time trying to obtain an official release of lien for a car I paid off through Financial Center First Credit Union. In 2021, I paid off a ************************************ from **********************. I was told by a ********************** sales representative that the lien holder (Financial Credit Center) would be sending the title. I did not receive any communication or update about the title so on September 19th 2022, I reached out to a representative (*****) at Financial Credit Center to see if anyone could help me with this. I was told by ***** that the title would be processed within 2-3 business days. On September 22nd 2022, I was contacted again by another representative (*****) that ************************** had the title and to contact them. I told this representative that I did not purchase the vehicle from ************************** and that the car was purchased through **********************. The representative then told me that was the only information they could provide and had on file. I then contacted customer service again to explain that I have NOT purchased a car from **************************; I am seeking the title to a 2013 **** Escape purchased through **********************. I was told by the same representative (*****) that she told me that information already and that was all the information she had. It appears as if there is some sort of misinformation and miscommunication. I need for someone to correct the information on file regarding my auto loan (********); this loan should be associated with a 2013 Black **** Escape sold through ********************** (***** **********, *******,** *****). I also need for someone to send the official release of lien so that I can properly obtain a title to this car. Financial Center is the lien holder for this vehicle and it does not make sense to contact another car dealership to obtain the title, especially one that did not sell me the car in the first place as advised. I have attached photo evidence of proof of purchase

      Business Response

      Date: 10/07/2022

      Financial Center received this complaint privately from the member as well.  Financial Center has responded directly to the member and has resolved the complaint.  Thank you for bring this matter to our attention.

       ***********************

      Chief Risk and Compliance Officer

       

      Customer Answer

      Date: 10/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***************************

    Financial Center First Credit Union is NOT a BBB Accredited Business.

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