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Business Profile

Custom Cabinets

Cherished Woodcraft Custom Cabinetry & Woodworking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Cabinets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to CMH Builders/Cherished Woodcraft from another company I was doing business with in the area as I am new to ******* from moving from out of state recently. Initially, my contact with the representative *********************** was great and the communication was quick and responsive. Upon signing a Letter of Engagement and giving a deposit, stories changed, communication became spotty at best, and multiple dates of promise for scope of work and contracts being provided were broken. The date promised in the Letter of Engagement was broken by the company by almost 2.5 weeks or 11 business days. Multiple attempts at communication were not returned and finally was reached out to after being forgotten about. The reviews and pictures of the work do look good and hopefully this is a one off for the company but I would highly advise caution in dealing with a company that practices business like this especially when projects are of the magnitude and cost they are for custom built-ins and the like.I have a record of the Letter of Engagement being broken by the company with proof.I have text messages proving the lapse in communication along with emails admitting fault and violation of the Letter of Engagement.The Scope of Work and Contract was provided on July 17th after the date of July 2nd was written in as the date of promise by the company in the Letter of Engagement.A meeting for the selection did not occur even until July 2nd due to a delay on the part of the representative of Cherished Woodcraft. A text message was sent the following day to the representative to handle ALL requested selections by the representative to myself and my wife. This was not responded to. A text that Friday, July 5th was sent to the representative who informed me that they were off and would reach out Monday.I reached out Monday and was sent to voicemail. No further communication occurred until the representative reached out on July 11th since they 'forgot' about me until then.

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cherished Woodcraft/************ installed custom kitchen cabinets in my new home in 2019. In February of 2022, I contacted the owner, ***************************, to let him know I was already having some issues with cabinet doors. The issues included warping, dropping, and misalignment. He sent out a ********* named **** who looked over the problems and told me he would discuss with ***** and offer me a plan to get the cabinet doors fixed. I am still waiting to hear back from ********************. Since February of 2022, I have emailed him on a regular basis, asking him to contact me to schedule the necessary repairs. Can you please help me to get a response as promised from *************************** and Cherished Woodcraft? Thank you.

Cherished Woodcraft Custom Cabinetry & Woodworking is NOT a BBB Accredited Business.

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