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Business Profile

Custom Shirts

ooShirts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shirts.

Complaints

This profile includes complaints for ooShirts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ooShirts, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ooshirts dropped the ball when I never received my shipment on time. It was over a month late. I agreed to give them a second try. For those of you that have ordered from ooshirts when you go to place your order it makes you save your design. Then you can proceed with payment. I received my order and part of it was right. I received the 79 black ***** authentic t-shirts no problem. I ordered 20 Jerzees zip up front hoodies and received 20 Jerzees 50/50 hooded sweatshirts. I contacted company by email no response. I called they said there is nothing they can do for me I got what I ordered. I filed a claim, sent proof of what I ordered per their ordering system and I was still told I got what I ordered. I will NEVER ORDER FROM OOSHIRTS AGAIN. VERY DISAPPOINTED AND ******. Paid over $1,000 for everything. Seeking $600 refund.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spamm email They have spoofed the no-*************

      Business Response

      Date: 01/13/2023

      Dear **************:

      I received your complaint filed by **************** concerning his recent order.
      I apologize there were issues with the order. We have removed the subscription from the email.
      We value **************** as a customer and appreciate the opportunity to answer the complaint.

      Sincerely,

      Customer Answer

      Date: 01/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      They sent me another email yesterday.  They have not removed me  - see attached 

      Regards,

      *******************

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item they sold me is just a photo of the item they advertised. It even has the ********** from the original item on the it they sent me. I am looking to get my money back. Thanks you. *****************************

      Business Response

      Date: 12/27/2022

      I apologize there were issues with the order. After reviewing the order information, I can confirm a claim was filed on the order.At this time we must await the claims department as they will have the final say so. 

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving emails from this company for many months. I have requested to be unsubscribed on multiple occasions with no success. I get multiple emails a day, every day. I want to be removed from their mailing list.

      Business Response

      Date: 12/07/2022

      Dear **************:
      I received your complaint filed by ********************** concerning her recent order.
      I apologize there were issues with the order. We have sent the information over to the correct department to remove you from the email list.
      We value ********************** as a customer and appreciate the opportunity to answer the complaint.
      Sincerely, 

      Customer Answer

      Date: 12/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Although the name in the complaint is not even correct. If I am removed from the email list I will be happy whether they get my name right or not.


      Regards,

      ***************************

    • Initial Complaint

      Date:10/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 10 Tshirts 10/13/2022, paid in full and was promised delivery by 10/28/2022. Today no product. All they can tell me is the Tracking number which says labe created. These shirts were for a cancer walk in the morning 10/29/2022. I don't need them after the cancer walk.

      Business Response

      Date: 11/02/2022

      Dear **************: 

      I received your complaint filed by ********************** concerning her recent order. 

      I apologize there were issues with the order. After reviewing your order information, we can confirm there is currently an open dispute with your bank. We must leave the resolution is their hands as they have the final say. 

      We value ********************** as a customer and appreciate the opportunity to answer the complaint. 
      Sincerely, 


      Customer Answer

      Date: 11/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *************************************

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a large order for t-shirts for an event I am holding, and never received an email confirmation of my order. I contacted their chat multiple times over the course of multiple days asking for help with it, and was told time and again that they couldn't find the order even though I was giving them every bit of information they needed to find it. I contacted them via their chat feature, via their help email, and via their ********* and was either ignored completely, or directed to another source for help. Finally today on the chat, the worker finds my order in a matter of seconds, but tells me they can't make the order date because the orders been on hold. Lazy, inept workers ruined my event this weekend.

      Business Response

      Date: 09/16/2022

      *************************
      Better Business Bureau, ****
      151 ****************************************
      ************, ** 46204


      RE: ********************* (#********)


      Dear **************:


      I received your complaint filed by ****************** concerning his recent order.


      I apologize there were issues with the order. After reviewing the order information, we can confirm as of September 8th, 2022, the order was refunded in full. Please allow at least **** business days for the credit to reflect on their account.


      We value ****************** as a customer and appreciate the opportunity to answer the complaint.

      Sincerely,
      *******************************
      Customer Service Manager

    • Initial Complaint

      Date:08/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a bulk order on August 15, 2022 as below info. I paid the tax also. They suddenly emailed me on Aug 17, 2022 and let me know that they were out of the size *arge (22 shirts) yet they went ahead to make the t-shirts without the size large WITHOUT ANY COMMUNICATION. They refunded ****** which is the ON*Y cost of the t-shirts. They kept the tax I paid for it. This was going to be a concert merchandise and my supporters are waiting for the shirts in Tokyo, now I am with the t-shirts without the most popular size. If I knew they were out of stock of size *, I could've chosen a different color shirt to make the full order. This is a terrible mess created by this awful company called Ooshirts. It's almost like a criminal act since they didn't refund me the tax amount. I contacted them more than 5 times, they don't speak English clearly, they say the same thing again and again refusing to give me the full refund. I have to start over this merchandise process from scratch. It's a huge damage and a stressful incident. I want the FU** REFUND! ********************* Order Confirmation on Aug 15, 2022 Dear *********************, Thanks for ordering with us! Your order number is *******. Hang on to this email and reference the order number above if you need to contact us for any reason. Order #******* Total Price: $257.34 Preview: http://www.ooshirts.com/d/********** Shipping to: ************************************************** Garment Quantities: Natural Fruit of the *oom 5 oz 100% Cotton HD *********** S, 15 M, 22 *, 4 X* Sudden Email on Aug 17, 2022 The reason for this email is to let you know that your order will experience changes due to an internal issue. The * Natural Fruit of the *oom 5 oz 100% Cotton HD T-Shirts are no longer available for printing. Therefore you will receive a refund for those missing garments for $******.The rest of your order has been printed and will be shipped out soon.

      Business Response

      Date: 08/24/2022

      *************************;
      Better Business Bureau, Inc. 
      151 ***************** #**** 
      ************, ** 46204 

      RE: ********************************** (#********) 

      Dear **************: 

      I received your complaint filed by ***************************** concerning her recent order. 

      I apologize there were issues with the order. After reviewing the order information, we can confirm as of August 19th, 2022 the order was fully refunded. Please allow at least 7 - 10 business days from this date to receive the funds back to the account. 

      We value ***************************** as a customer and appreciate the opportunity to answer the complaint. 

      Sincerely, 
      ****************************;
      Customer Service Manager


      Customer Answer

      Date: 08/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ************************************

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/22/2022, I placed an order with Back To ********, for two t-shirts for my granddaughters. The t-shirts are screen printed: "Ready to Crush Kindergarten" and "Roaring into 3rd Grade. I ordered a medium for the 'kindergarten' shirt; and a large for the '3rd grader' shirt. I received ADULT sizes Medium and Large. The business has responded via email that they will not provide a REFUND, because my order was "fulfilled." I responded to this as, "How could that be accurate, when the t-shirts are ADULT sizes?" I uploaded photos of the t-shirts with a yard-stick ruler between them.

      Customer Answer

      Date: 08/04/2022

      On 7/22/2022, I ordered and paid for two (2) t-shirts for my granddaughters The sizes ordered were medium for the kindergartener and large for the 3rd grader. The merchant sent me ADULT SIZES medium and large.

      The merchant has REFUSED to correct THEIR MISTAKE. 

      Attached is a photo I took of both shirts, proving WRONG SIZES; and an email of the merchant's recent response to me. This is their 6th email refusing a resolution for me.

      Thank you,

      *****************************

      Business Response

      Date: 08/10/2022

      *************************
      Better Business Bureau, ****
      151 *********************************************************************************

      RE: ***************************** (#********)

      Dear **************:

      I received your complaint filed by ******************** concerning her recent order.

      I apologize there were issues with the order. Ive reviewed our records and show the order was for 1 adult large Roaring Crush Dino 3RD -Classic ******* and 1 adult medium Ready To Crush ********************* ****** - Classic *******. While we do offer youth sizes, we do not show youth garments were purchased.
      Since our items are printed on demand for each order, were unable to offer compensation for the issue described.

      We value ******************** as a customer and appreciate the opportunity to answer the complaint.

      Sincerely,
      *******************************
      Customer Service Manager

      Customer Answer

      Date: 08/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]


      Regards,

      *****************************

      Attached is an email which I received from the merchant. There's NO designation/OPTION for YOUTH SIZES. Thus, I ordered with the trust that I'd receive Youth sizes. Since I logged a complaint, you've updated your website with YOUTH SIZES. I was NOT provided this OPTION.

      Business Response

      Date: 08/22/2022

      *************************;
      Better Business Bureau, Inc. 
      151 ***************** #**** 
      ************, ** 46204 

      RE: ***************************** (#********) 

      Dear **************: 

      I received your follow-up complaint filed by ******************** concerning her recent order.

      I regret the continued disappointment. Unfortunately, our records show ******************** received the sizes and styles purchased. Since our items are printed on demand for each order, were unable to offer compensation for this issue.

      We value ******************** as a customer and appreciate the opportunity to answer the complaint. 

      Sincerely, 
      ****************************;
      Customer Service Manager

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      The attached screen shot shows the ONLY size options available DID NOT include YOUTH SIZES. The website NOW offers YOUTH SIZES.

      Regards,

      *****************************


    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company Ordered some fabrics and t-shirts from the said company 2-3 months back.On finally receiving The materials were Substandard and defective On constantly trying to reach a resolution. The company refuses to assist or correct the issue ..Kindly help us

      Business Response

      Date: 08/01/2022

      *************************
      Better Business Bureau, ****
      151 ****************************************
      ************, ** 46204


      RE: ********************* (#********)


      Dear **************:


      I received your complaint filed by ************** concerning his recent order.


      I apologize there were issues with the order. Ive reviewed our records and show **************** claim was processed and he received a full refund for the order July 29, 2022. Please allow 7 10 business days for the refund to reflect on his account.  


      We value ************** as a customer and appreciate the opportunity to answer the complaint.


      Sincerely,
      *******************************
      Customer Service Manager


    ooShirts, Inc. is NOT a BBB Accredited Business.

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