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Business Profile

Deck Maintenance Restoration

Premier Deck Coating
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with premier deck coating during the summer of 2024 and the process was completed in July. It is now December and our deck is peeling badly. I tried calling the company for advice and left several voicemail messages. I also sent a text message, a ******** message and an email and haven't received a response from any attempt. We paid almost $4,000 to have our deck coated with a product that claims to have a 10-year warranty, but hasn't held up for at least 5 months

    Business Response

    Date: 02/03/2025

    Savannah called you and left you a message letting you know that with the winter our offices are shut down and we are not able to provide any services until the winter breaks. She let you know that as soon as that happens we will be out to address any issues you have and get them taken care of. When there was no other communication from you she assumed you got the voicemail and understood our situation. You are on her list to get taken care of as soon as the weather allows us to do so.

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premier Deck applied a coating to our deck in October 2023. This was a special elastromeric coating with a 10 year warranty. In April, 2024, we noticed peeling and cracking of the finish. We immediately contacted the company and they said they would have someone inspect the job. Afetr numerous phone calls, *****, one of the principles in the business came to our house on July 17. His assessment was that the coating was defective and that they would need to clean and sand the complete deck and reapply the coating.We have contacted the company numerous times since that date in an attempt to get on their schedule, with no success.We would like for this warranty work to be completed this year or a full refund issued so we can have someone else coat our deck

    Business Response

    Date: 09/06/2024

    Attached is the service completion form that showed the service was completed on 8/20/24 so I was not aware that this was still open I assumed the customer removed the filing.

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