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Business Profile

Dentist

Westend Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Westend Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19th, 2024, I received a routine, biannual cleaning at *************** WestEnd Dental LLC (Westend Dental). Two weeks prior, without informing me, Westend Dental removed itself as an in-network provider with my insurer Cigna Healthcare. This change resulted in financial benefit to Westend Dental and significant detriment to myself and Cigna Healthcare. For example, Westend Dental received as much as triple the previously established in-network amounts for X-rays and cleaning. I was also left with a patient balance of $97 as opposed to $0 previously. Please find the EOBs attached.Further compounding matters, the attending dentist informed me that I had six cavities. He encouraged me to fill them the same day. Sensing major red flags with the rushed nature of the cleanings and scheduled fillings, as well as the lack of evidence provided, I scheduled a second opinion with *******************************, DDS, PC, prosthodontist (*********************************************************************).On February 7th, 2024, **************** confirmed that I did not have six cavities. In fact, I only had one "little baby" cavity that did not necessarily even require immediate attention. Had I not sought a second opinion, Westend Dental would have conducted six unnecessary fillings for as much as triple the expected, in-network amount. I am left with deep concerns about the ethical standards of practice held by Westend Dental.As of writing, I have yet to receive a formal bill for my January 19th appointment. I have attempted to contact the Westend Dental billing manager via email on April 3rd, 15th, and 21st and by phone call on April 10th and 11th. I have yet to receive a response. On April 21st, I informed them by email that I consider the remaining patient balance $0 (as it would have been for an in-network cleaning).I seek to formally document and confirm this resolution, and warn others about the unprofessional and unscrupulous manner in which Westend Dental conducts business.

    Westend Dental is NOT a BBB Accredited Business.

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