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Business Profile

Dry Cleaners

Morellis Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Morellis Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morellis Cleaners has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 9th a pair of my mother in laws slacks were dropped off at the Morellis cleaners on 146th st in **********. I was given a receipt for this drop off with a cost of ****. These slacks are white and were purchased from VonMaur for $130. The receipt number is *****. When my wife went back on the August 12th, the promised by date, to pick them up she was given a pair of black ********************************* jeans. She did not take the jeans as they were not her mother's slacks. The clerk at the store said there must have been a mix up at the plant and to call back in a couple of days to see if they had been located. I called on August 17th and was told that the slacks had been given to someone else. When I asked about called the person who had the slacks I was told that this person's phone number was not in service. I was then told that the clerk would put in a request for a reimbursement for the slacks. She also stated that she would call me back in a couple of days with more info as to the processing of the reimbursement claim. Over the next 3 weeks I made 2 phone calls and 2 in person visits to the store in **********. This was all a waste of the time as I wasn't given anymore information or updates to the claim processing. I was given the phone number to the financial office person I should contact, a ***********************. I left 2 different messages over the next week and received no call back. I sent 2 text messages to their customer service number as instructed on their voice message. I finally received a reply to the text messages asking how I wanted this to be paid out. I responded by stating a paper check and supplied our address to have it mailed. This was around Sept 20th. No further communication has been initiated from them and no check has been delivered. We are now at 60 days since these slacks went missing

    Morellis Cleaners is NOT a BBB Accredited Business.

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